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I crashed my drone, have DJI Care Refresh, what now?

Yaros

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Hello, unfortunately I crashed my mavic air 2 today into a light pole and the motor is destroyed.
I do have DJI Care Refresh.
What are the steps to get it replaced?
What should I ship to them, only the drone or the propellers and battery too?
 
You put up a online repair request here --> DJI
They will then return to you with info.
 
You put up a online repair request here --> DJI
They will then return to you with info.
Thanks, I went through the process of applying for DJI Care Refresh Express almost, but it requires me to pay 80 euros, does that include shipping both to DJI and back to me or not?
 
Thanks, I went through the process of applying for DJI Care Refresh Express almost, but it requires me to pay 80 euros, does that include shipping both to DJI and back to me or not?
Not a clue ... but why not just set up a repair request, once the communication is on they will see that you have DJI Care & that you your self caused the incident ... & your case will be going.
 
Not a clue ... but why not just set up a repair request, once the communication is on they will see that you have DJI Care & that you your self caused the incident ... & your case will be going.
DJI pays all shipping
 
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