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Mavic Air range issues - DJI replaced under warranty

NickSpender

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Joined
Apr 21, 2018
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Age
34
Hello everyone

So I had really bad range issues. Video transmission loss and RTH at 100 to 200ft. I'm in the UK so I'm punished by CE.

I call DJI support, apart from our language barriers their very good. I explained the range issue. We did a firmware update of the drone and factory reset. Due to windows 10 drivers issues we couldn't update the RC. The support guy just said send it in for a replacement as I've had the drone less than 15 days.

After 31 short emails and huge confusion as why I sent the drone in. Flight data was analysed and DJI in fact said they also found a range issue.......I'm getting a new Mavic Air.

Big question is will this resolve my issues. I'm doubtful it will. Next set a set of parabolic range extenders

Just thought I'd like everyone know. Maybe useful to someone in the fact DJI are aware of range issues and do replace under warranty

Nick :)
 

Skiergd011013

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Joined
May 6, 2018
Messages
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74
Age
31
Location
Massachusetts
Hello everyone

So I had really bad range issues. Video transmission loss and RTH at 100 to 200ft. I'm in the UK so I'm punished by CE.

I call DJI support, apart from our language barriers their very good. I explained the range issue. We did a firmware update of the drone and factory reset. Due to windows 10 drivers issues we couldn't update the RC. The support guy just said send it in for a replacement as I've had the drone less than 15 days.

After 31 short emails and huge confusion as why I sent the drone in. Flight data was analysed and DJI in fact said they also found a range issue.......I'm getting a new Mavic Air.

Big question is will this resolve my issues. I'm doubtful it will. Next set a set of parabolic range extenders

Just thought I'd like everyone know. Maybe useful to someone in the fact DJI are aware of range issues and do replace under warranty

Nick :)
i found mine to be glitchy/unreliable with that wifi connection. I decided to sell it for a pro.
 

InvisibleName

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Joined
Feb 5, 2018
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1,943
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1,260
Age
63
Location
Peterborough, UK
Hello everyone

So I had really bad range issues. Video transmission loss and RTH at 100 to 200ft. I'm in the UK so I'm punished by CE.

I call DJI support, apart from our language barriers their very good. I explained the range issue. We did a firmware update of the drone and factory reset. Due to windows 10 drivers issues we couldn't update the RC. The support guy just said send it in for a replacement as I've had the drone less than 15 days.

After 31 short emails and huge confusion as why I sent the drone in. Flight data was analysed and DJI in fact said they also found a range issue.......I'm getting a new Mavic Air.

Big question is will this resolve my issues. I'm doubtful it will. Next set a set of parabolic range extenders

Just thought I'd like everyone know. Maybe useful to someone in the fact DJI are aware of range issues and do replace under warranty

Nick :)
So, ignoring the previous comment, you should be fine. I’m using the the latest MA firmware & Go software (iOS) and she is flying perfectly! I’m in the UK & have applied the FCC work-around - my furthest distance from take-off point has been 1.3km, and could easily have gone further! As always, the problems are shouted about on here, but there are plenty that are enjoying every minute of their Mavic Air!
 
Last edited:

avanti1963

Active Member
Joined
Dec 21, 2016
Messages
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Age
71
I had the same problem maintaining a connection with my MA. It would be connected one second and the next second it would drop the connection. It was a very frustrating experience! l called DJI about this problem and they immediately issued me a return shipping label. About a week later I received a new MA which has worked perfectly. It connects easly, stays connected and I am able to get long distant flights without issue. If you are having a connection or distance problem, contact DJI about getting it fixed and save yourself alot of frustration.
 
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