Mavic Pro 2 lost over ocean... is this my fault?

james18 · Nov 20, 2019

Update: here is where I am at with DJI and the case... should know something in the next few days. I appreciate them taking the time to atleast look at the data and see what happend.

"Dear James,

Thank you for providing these information.

We have forwarded the case to the analysis department and our related department will contact you soon for this case. Any updates regarding analysis and with the case will be sent to you via email. We may get back to you again if any more information is required.

Thank you for choosing DJI. Have a nice day!

Best Regards,
Albert
DJI Support"

Dannick · Nov 21, 2019

Best of luck in your claim with them. Hopefully their analysis agrees with sar104's and you are able to get a replacement! It definitely sounds like something that would be covered.

zeusfl · Nov 22, 2019

I am looking forward to this case.

james18 · Nov 23, 2019

Wow good news... great job DJI standing behind your products. See today’s response.

“Dear Customer,

Thanks for your patience.

This is Dora from data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.

The unfortunate incident that occurred to your aircraft has been confirmed as a warranty case according to our data analysis. If the aircraft couldn't be retrieved, we would like to offer you a 100% off coupon code for Mavic 2 Pro (without the remote controller and battery charger), which can be used on DJI's online store:
Buy Mavic 2 Pro Aircraft (Excludes Remote Controller and Battery Charger) - DJI Store

----------If the model is incorrect, please let us know.
----------We’re sorry to tell you that the discount cannot be applied to any other model other than the original one and it cannot be credited to your account.

Please email me if you would like the coupon code with the contents such as “I accept the offer”. And may I know if you would like to ship the aircraft to the United States when placing the order?

Should you have more questions, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.

Thanks for your support. Have a nice day.

Best Regards,

Dora
DJI Technical Support”

Shivers · Nov 23, 2019

i missed an page... Edited for my blindness. AWESOME NEWS!

xOperator · Nov 23, 2019

Great news

DJI DelBoy · Nov 23, 2019

james18 said:
Well guys I am going to give DJI a try. I did open a case with DJI, so I will keep you all posted with how things are going on that. Does anyone else see anything that indicates what could have happened and how to avoid this in the future? I was not recording at the time of incident...I was trying to catch up with my wife walking on the beach and film coming from the water inward, but did not get all the way out yet.... is there a way to retrieve video if I was not filming? thanks

Sorry for your loss but how does one retrieve a video if you weren’t recording in the first place? It’s like asking for a photo when nobody was taking any photos ?