Mavic Pro dropped out of the sky

[Alex.ter]

I would ask whomever you are dealing with at DJI for an explanation as to why it is not a warranty issue.

I don't know who I'm dealing with can I just live chat support and tell them my case # ?

 

[sar104]

I don't know who I'm dealing with can I just live chat support and tell them my case # ?

That's what I would do. I've never dealt with DJI support myself - my knowledge of the process is just based on other accounts on this and other forums.

 

[Alex.ter]

That's what I would do. I've never dealt with DJI support myself - my knowledge of the process is just based on other accounts on this and other forums.

Just emailed them because there was no point during the weekend, really hope I get This resolved because I do not wanna pay for something that wasn't my fault

 

[Alex.ter]

Dji filed a dispute for hardware failure for me and said that I should get an email soon with the response of the dispute. Crossing my fingers

 

[dewster]

Those are very good machines but if You’ll go through all different models the most problematic one. I’ve been using my p3a for over a year. No problems what so ever. After buying the mavic i was really suprised seeing posts about fly aways loss of connections etc. I’ve got my insured just in the case.

I followed the P3A for quite some time. They were certainly prone to fly aways in the beginning. They were so notorious for them that I skipped that generation of drone despite DJI's fix.

 

[Alex.ter]

Guys after about 2 months of battling with DJI back and forth they finally are sending me a mavic for free in 3 business days. When I got an email back saying to pay I filed a dispute the dispute got accepted and I waited for 3 weeks and the drone still didn’t come so I emailed them asking and they said the dispute was rejected I said I got an email saying it got approved and sent them a screenshot after couple days I get an email back saying that they will have an investigation than after 2 days I get an email saying that I’ll be getting a repair for free and it will be shipped in 3 days! FINALLY It has been a big pain in the *** but at least everything turned out right