Mavic Repair turn around time

[kona]

I'm in.

 

[MavicCF]

I got my quote back and asked for a reassessment, bad idea! They put it aside for the next 25 days, I chatted repeatedly and they all said,"we can't do anything just wait." Then finally one guy said he would escalate the case. Within three days it was reassessed and ready to repair! Its almost home, coming on Monday, and the total time has been about about 2 and a half months!! -CF

 

[kona]

So who is in on contacting the better business bureau?

 

[facasi]

Mine has been at exactly this status for 10 days.

Did you receive back your mavic?

 

[kona]

Nope, and no change to the status.

Did you receive back your mavic?

 

[facasi]

Nope, and no change to the status.

Same here.. Shipping Preparation Status since last Thursday. I don't understand these delays.

 

[facasi]

So the shipping preparation process is longer than the damage assesement or repair process...

 

[Slayerstwin]

OK I've come to the end of my rope. Think it's time to take action. I am filing a complaint with the better business bureau. After looking thru BBB regulations I believe we have just cause to complain. A few complaints will not have much effect but if more and more of you complain it will start to have an effect. I would urge anyone who is dissatisfied with the service provided, especially under a paid-for program like DJI care, they are especially negligent and vulnerable to prosecution.
I would urge anyone to complain who has suffered the delays we have all read about in this forum for the sake of future repairs we will all most likely need otherwise we face months of waiting without the use of our toys in the future.
Let's see if we can get them to clean up their act.

Good luck with that one.