Hello All,
A client of ours sent in a MP for a gimbal swap and the rc button board fix.
Sent it back repaired and he states the drone fell out of the sky and wants us to cover the repair. Needs an upper shell, rear right arm front left arm and a gimbal of course. Our policy is we do cover our work for 90 days after the repair if its a defect. We do not cover pilot error
I do have the logs DJI Flight Log Viewer - PhantomHelp.com
Can the friendly wizards here advise if this was pilot error or something i should cover.
Don't mind covering if its an absolute defect.
TY in advance
A client of ours sent in a MP for a gimbal swap and the rc button board fix.
Sent it back repaired and he states the drone fell out of the sky and wants us to cover the repair. Needs an upper shell, rear right arm front left arm and a gimbal of course. Our policy is we do cover our work for 90 days after the repair if its a defect. We do not cover pilot error
I do have the logs DJI Flight Log Viewer - PhantomHelp.com
Can the friendly wizards here advise if this was pilot error or something i should cover.
Don't mind covering if its an absolute defect.
TY in advance