No DJI drones anywhere???

[mavic3usa]

That's the spirit! Roll over and play dead.

Sometimes you got to know when the fold. The kicker for me is the list. All of a sudden the case is dropped/closed because your drone somehow showed up at your front door and the next time you tried to get on a Delta Airlines flight.....

It is not certain that a resolution of this matter could take years. There could be a mass return-to-sender order that would enable DJI to refund those who never got their drone in weeks or months, rather than years

I can see the government dragging it out that long. We don't know for sure if DJI is honestly trying to retrieve those drones; personally I think DJI refuses to pay the shipping and fees to get them back which is why they are stalled and likely the reason why they have called it quits recently.

I heard in some instance CBP going into the box and confiscating the drone only and sending along the remaining leftovers (controller, cables, literature, etc), how is anyone supposed to reconcile that thru a "process?"

 

[TheGroove]

Just FYI it sounds like DJI Care Refresh is on the chopping block in the US. Lifted from Reddit so take with a grain of salt.

I just contacted DJI to see if I could get the Care Refresh plan for my drone. They told me that the plan is currently not available in the US cause they are "making adjustments." I actually needed some type of insurance for my drone as I'll be taking it with me on a trip to Europe next week. Can anyone verify this is true? Also, what other options can I look into for coverage? I read Best Buy is an alternative.

 

[ryguy80]

Just wanted to follow up here on my replacement Mavic 4 Pro drone shipment out of Canada, it appears that it has been seized by customs and will not be released at all. The only question now is how I deal with being out both the drone and the money, it was shipped by DJI so I'm hoping they'll come through for me.

Just want everyone here to be aware of the risks. Here's a quick YT I put together outlining the case.

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Man, that sucks. Sorry to hear your Mavic 4 Pro being confiscated. A lot of Air 3S buyers dealt with the same issues. Fortunately, a lot of the stories I read is that they either got a refund or DJI helped with the paperwork to get customs release. But, a lot of the political climate has changed since the Air 3S release.

 

[ryguy80]

Just FYI it sounds like DJI Care Refresh is on the chopping block in the US. Lifted from Reddit so take with a grain of salt.

Yeah, if that isn't writing on the wall (if true) that DJI is done with the U.S., then I'm not sure what is.

 

[mavic3usa]

Yeah, if that isn't writing on the wall (if true) that DJI is done with the U.S., then I'm not sure what is.

Well, "have you checked the tariffs column lately?!"

Pretty sure it's because DJI got tired of adding $$$$ to that column......

 

[Wreckhunter]

Yeah, if that isn't writing on the wall (if true) that DJI is done with the U.S., then I'm not sure what is.

We will see,DJI keeps saying they do not want to loose the US .They have a funny way of showing it.Think of how many sales they could have gotten on the Mavic 4 pro if it was released in the US.

 

[mavic3usa]

I guess the word is spreading about DJI absence in America. How can I tell?

Drone prices are spiking on eBay. I know these are asking prices and no one is paying for them.....yet. But the market has a funny way of correcting and I see quite a few watchers on some listings that are borderline "ridiculous."

BTW, the secondary drone market is a disaster and is rife with fraud and scams and all kinds of misinformation which is indicative of lots of newcomers and the inexperienced, both buyers and sellers; could just be a lot of mistakes or carelessness as well. Time to be super careful for sure.

Another perspective:

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[glocke12]

This is all so unfortunate. Thankfully I picked up my Air 3S and M4P back in March without issue.

The politics behind all of this is all so ridiculous and unfortunate. The tariffs are one thing, but I suspect the the claims of data concerns and forced labor concerns are pure B.S. and this is all politically motivated for one reason or another ( ranging from wanting to prevent civilians from using the 0-400 foot air corridor to someone wanting to give some U.S. drone manufacturer a boost ).

 

[alfo2010]

DJI will not provide you with compensation because they are not responsible for the government seizing your drone. I doubt that DJI is going to ship the Mavic 5 Mini to the USA only to have shipments locked up in a storage and seized.

 

[mavic3usa]

DJI will not provide you with compensation because they are not responsible for the government seizing your drone. I doubt that DJI is going to ship the Mavic 5 Mini to the USA only to have shipments locked up in a storage and seized.

DJI has claimed there is a misunderstanding between them and customs. I've also heard that DJI may have made some errors in their declaration process on replacements. DJI and I have a service contract and DJI isn't fulfilling their part of the contract. You can't blame the government or UPS or the weather for not doing your part as the reason why. The customer has a legitimate claim since they paid for service and are not getting it. You paid for 3 replacements and you're getting 0, how's that fair? When you submit a DJI ticket and DJI accepts that ticket and says "send your broken drone to us" then they are on the hook at that point. Rightly DJI has stopped new sign-up for the service plan (because it sounds like they know they can't fulfill them) but it doesn't sound like they have stopped taking current requests which means they still need to do their part.

Imagine if you took out a service contract and they give you an address in Dallas to work thru yet they have a re-fulfillment office in New Guinea (which is out of your control); how is the customer responsible for your operations where stuff is getting lost or stolen or "confiscated" or ends up at the bottom of the ocean on the way back to you? Maybe a full refund is not warranted but if DJI is not going to replace the property you sent to them then they need to at least provide a partial or prorated refund and cancel the remainder of the "service contract." There are consumer laws and this isn't the 1980s, you can't easily screw over the customer with a service contract any longer.

I see comments from others saying DJI is refusing all such requests so we'll see where this goes. I get it they are frustrated but so are we.

 

[hank970]

DJI has claimed there is a misunderstanding between them and customs. I've also heard that DJI may have made some errors in their declaration process on replacements. DJI and I have a service contract and DJI isn't fulfilling their part of the contract. You can't blame the government or UPS or the weather for not doing your part as the reason why. The customer has a legitimate claim since they paid for service and are not getting it. You paid for 3 replacements and you're getting 0, how's that fair? When you submit a DJI ticket and DJI accepts that ticket and says "send your broken drone to us" then they are on the hook at that point. Rightly DJI has stopped new sign-up for the service plan (because it sounds like they know they can't fulfill them) but it doesn't sound like they have stopped taking current requests which means they still need to do their part.

Imagine if you took out a service contract and they give you an address in Dallas to work thru yet they have a re-fulfillment office in New Guinea (which is out of your control); how is the customer responsible for your operations where stuff is getting lost or stolen or "confiscated" or ends up at the bottom of the ocean on the way back to you? Maybe a full refund is not warranted but if DJI is not going to replace the property you sent to them then they need to at least provide a partial or prorated refund and cancel the remainder of the "service contract." There are consumer laws and this isn't the 1980s, you can't easily screw over the customer with a service contract any longer.

I see comments from others saying DJI is refusing all such requests so we'll see where this goes. I get it they are frustrated but so are we.

It isn't fair. Neither is it some office in New Guinea or elsewhere that's the problem. It's our own government acting on the whims of a few flag-waving zealots with an apparent grudge against the world or maybe a particular interest in some domestic manufacturer that's a DJI competitor. Like the rest of us, DJI is just along for the ride. So too, I'd imagine, are a lot of other foreign entities trying to do business here in the current political climate. Elections have consequences, and there'll be another one in November 2026.

 

[RUFFSTUFF]

Makes you wonder if DJI is pulling out of the U.S market until the political policy smoke clears.

Anyone want the drones in my fleet? I’ll only charge three times what I paid for them…lol. <jk>

Has nothing to do with DJI and everything to do with imaginary child labor.

 

[RUFFSTUFF]

DJI has claimed there is a misunderstanding between them and customs. I've also heard that DJI may have made some errors in their declaration process on replacements. DJI and I have a service contract and DJI isn't fulfilling their part of the contract. You can't blame the government or UPS or the weather for not doing your part as the reason why. The customer has a legitimate claim since they paid for service and are not getting it. You paid for 3 replacements and you're getting 0, how's that fair? When you submit a DJI ticket and DJI accepts that ticket and says "send your broken drone to us" then they are on the hook at that point. Rightly DJI has stopped new sign-up for the service plan (because it sounds like they know they can't fulfill them) but it doesn't sound like they have stopped taking current requests which means they still need to do their part.

Imagine if you took out a service contract and they give you an address in Dallas to work thru yet they have a re-fulfillment office in New Guinea (which is out of your control); how is the customer responsible for your operations where stuff is getting lost or stolen or "confiscated" or ends up at the bottom of the ocean on the way back to you? Maybe a full refund is not warranted but if DJI is not going to replace the property you sent to them then they need to at least provide a partial or prorated refund and cancel the remainder of the "service contract." There are consumer laws and this isn't the 1980s, you can't easily screw over the customer with a service contract any longer.

I see comments from others saying DJI is refusing all such requests so we'll see where this goes. I get it they are frustrated but so are we.

Are you frustrated enough to put the blame on the US government where it rightly belongs?

 

[mavic3usa]

Are you frustrated enough to put the blame on the US government where it rightly belongs?

Are you asking me if I blame the government for what's happening with DJI drones right now?

 

[RUFFSTUFF]

Are you asking me if I blame the government for what's happening with DJI drones right now?

No I'm asking you if you understand why there is an unavailability of the only drones that matter..

 

[guzewski]

Best Buy's response, "Really? DJI still makes drones?" LOL!

Only "Geek Squad Certified Refurbished" DJI drones available.

​

In Ottawa, Ontario, you can buy the Mini 4 Pro flymore combo at BestBuy. Some of them even have it in stock, or you can have it delivered.

 

[ryguy80]

Has nothing to do with DJI and everything to do with imaginary child labor.

Didn't say it has anything to do with DJI. More to do with the U.S. Government.

On an unrelated note, I'm going to enjoy the drones I have, they still perform just as well as the day I got them. For those that are new to the hobby, my condolences. It's certainly a challenge time in the industry.