Hi! I would appreciate it so so much if someone could examine my flight logs, short story is I got disconnected from controller multiple times (phone and drone) and had no control of mavic and it crashed into the ocean and DJI won't honour warranty or care refresh (ocean crash refresh not eligible anyway.)
DJI claims it was too windy, there was no wind on the ground. I believe the controller was the issue however DJI wont have a bar of it, here is my story (this i send to DJI)
This is my second flight since my controller was repaired after the mainboard failed. below is the sequence of events
*The mavic flew normal for the first minute and then the controller disconnected from the phone, not physically it just disconnected and the mavic headed out to sea accending.
*After around 2 minutes I tried to bring the mavic back by engaging return to home on controller (the home point was set where it took off) When RTH was engaged the mavic then flew higher and further away, The connection to the phone returned
*I disengaged RTH as the mavic was far out over the ocean, I attempted to fly the mavic back towards me but my actions on the controller were not acting upon the mavic (full forward towards my direction) the mavic just kept going outwards
*The controller disconnected and reconnected to the phone numerous times (unable to use phone controls) *engaged sport mode to add more power to manually fly home to no avail.
* RTH engaged again due to disconnect from controller and it did not return *manually attempted recovery *Reengaged RTH mavic appeared to be hovering and no control stick input would happen
*This cycle kept happening until the mavic lost all of its battery and at 14% began a decent into the ocean *battery critically depleted and mavic fell into ocean around 1-2kms off shore I recorded the final moments of this crash as evidence. I have attached video and images to this email and synced my flight data to DJI servers. I have more videos prior to this failure also if needed, Thank You.
DJI reply:
1. The aircraft worked in GPS mode, and there was wind affecting the aircraft during the flight;
2. T=06-41, h=212 m, d=616.5 m, the aircraft in Go-home mode, but it could not RTH successfully due to the wind;
3. T=10-45, h=212 m, d=992.9 m, the aircraft was still under the interference of the wind from Northwest direction;
4. T=11-35, h=212 m, d=1081.7 m, battery 16%, Landing was triggered due to the Critically Low Battery;
5. T=15-27, h=-33 m, d=1087.3 m, battery 0%, the flight record ended. Please do not fly in high-wind condition.
According to the analysis, the incident was not caused by any product malfunction factors. As such, we could not provide warranty service.
No reason as to why controller disconnected or even mention of it and where I was there was no wind and if there was wind higher above I had no intention of flying high, it did that on it own,
Anyway any help to put this to rest either way is much appreciated. sorry for the long post.
DJI Flight Log Viewer - PhantomHelp.com
DJIFlightRecord_2017-08-10_[17-26-51].txt
DJI claims it was too windy, there was no wind on the ground. I believe the controller was the issue however DJI wont have a bar of it, here is my story (this i send to DJI)
This is my second flight since my controller was repaired after the mainboard failed. below is the sequence of events
*The mavic flew normal for the first minute and then the controller disconnected from the phone, not physically it just disconnected and the mavic headed out to sea accending.
*After around 2 minutes I tried to bring the mavic back by engaging return to home on controller (the home point was set where it took off) When RTH was engaged the mavic then flew higher and further away, The connection to the phone returned
*I disengaged RTH as the mavic was far out over the ocean, I attempted to fly the mavic back towards me but my actions on the controller were not acting upon the mavic (full forward towards my direction) the mavic just kept going outwards
*The controller disconnected and reconnected to the phone numerous times (unable to use phone controls) *engaged sport mode to add more power to manually fly home to no avail.
* RTH engaged again due to disconnect from controller and it did not return *manually attempted recovery *Reengaged RTH mavic appeared to be hovering and no control stick input would happen
*This cycle kept happening until the mavic lost all of its battery and at 14% began a decent into the ocean *battery critically depleted and mavic fell into ocean around 1-2kms off shore I recorded the final moments of this crash as evidence. I have attached video and images to this email and synced my flight data to DJI servers. I have more videos prior to this failure also if needed, Thank You.
DJI reply:
1. The aircraft worked in GPS mode, and there was wind affecting the aircraft during the flight;
2. T=06-41, h=212 m, d=616.5 m, the aircraft in Go-home mode, but it could not RTH successfully due to the wind;
3. T=10-45, h=212 m, d=992.9 m, the aircraft was still under the interference of the wind from Northwest direction;
4. T=11-35, h=212 m, d=1081.7 m, battery 16%, Landing was triggered due to the Critically Low Battery;
5. T=15-27, h=-33 m, d=1087.3 m, battery 0%, the flight record ended. Please do not fly in high-wind condition.
According to the analysis, the incident was not caused by any product malfunction factors. As such, we could not provide warranty service.
No reason as to why controller disconnected or even mention of it and where I was there was no wind and if there was wind higher above I had no intention of flying high, it did that on it own,
Anyway any help to put this to rest either way is much appreciated. sorry for the long post.
DJI Flight Log Viewer - PhantomHelp.com
DJIFlightRecord_2017-08-10_[17-26-51].txt
![DJIFlightRecord_2017-08-10_[17-26-51]_01.png](https://mavicpilots.com/data/attachments/27/27797-2940209ef501fe2b0d02fa000ab10e2e.jpg "DJIFlightRecord_2017-08-10_[17-26-51]_01.png")
