Offline maps not available at DJI Go 4

Gustavo Aguiar · Apr 9, 2017

Hi, I use my Mavic Pro with 2 devices. The first one is a Moto X Play, there I can find the option to download offline maps through DJI Go 4, but when it comes to the second device, an Asus Zenfone 2, this option (offline maps) is not available. Does anyone knows why?

Thanks!

LuvMyTJ · Apr 9, 2017

Are you referring to caching maps using wifi for use in the field? Are you saying the setting for it is missing, or can't be activated?

Gustavo Aguiar · Apr 9, 2017

LuvMyTJ said:
Are you referring to caching maps using wifi for use in the field? Are you saying the setting for it is missing, or can't be activated?

The setting is missing from the menu.

View media item 579

LuvMyTJ · Apr 9, 2017

I am referring to this...

Qoncussion · Apr 9, 2017

Interesting... I have three devices, and all three show the 'offline map' option in the main splash-screen menu. And, onto all three I have cached maps. Could it be a low storage space issue with your Zenfone? ie, is there enough drive space available?

LuvMyTJ · Apr 9, 2017

None of my Apple devices show it.

Qoncussion · Apr 9, 2017

All of my Android devices show it... We may be onto something here.

Gustavo Aguiar · Apr 10, 2017

LuvMyTJ said:
I am referring to this...

View attachment 10295

Yeah, I understood, that was the first (and only) way of caching maps before they implemented the option below. That's very useful. But as said, my Asus Zenfone 2 is missing. I have plenty of space in the main storage (and also in the SD card).

View media item 579

Gustavo Aguiar · Apr 10, 2017

Qoncussion said:
Interesting... I have three devices, and all three show the 'offline map' option in the main splash-screen menu. And, onto all three I have cached maps. Could it be a low storage space issue with your Zenfone? ie, is there enough drive space available?

Very weird. I have plenty of space in the main storage (and also in the SD card).

Gustavo Aguiar · Apr 10, 2017

LuvMyTJ said:
None of my Apple devices show it.

Take a look at the option that is used to be available on DJI Go 4 (at least for Android). It's available on my Moto X Play and not on Zenfone 2, as said.

Weird, isn't it?

Cut.Aussie · Apr 10, 2017

LuvMyTJ said:
None of my Apple devices show it.

My iPhone 6 show it

Gustavo Aguiar · Apr 11, 2017

News about the missing offline option.

All of a sudden the option appeared again. And the other device, a moto x play that had the offline map option available disappeared. :/

Coincidence or not, after trying many things like disabling and enabling wifi, mobile and location sensors from the mobile, I disabled the GPS from the missing menu item device and the offline map option reappeared.

Now I'm downloading all the maps I need for the next trip before the option vanishes again!

I sent DJI a support ticket to know more if it's a known bug.

StanTGM · Sep 4, 2017

I use two devices:

- a Samsung Galaxy phone, and I have the "Download offline maps" option
- an IPad Pro (without SIM card), and the "Download offline maps" is missing

Maybe this is a Apple IOS specific problem?
I appreciate any comment on this...

lisadoc · Sep 4, 2017

StanTGM said:
I use two devices:

- a Samsung Galaxy phone, and I have the "Download offline maps" option
- an IPad Pro (without SIM card), and the "Download offline maps" is missing

Maybe this is a Apple IOS specific problem?
I appreciate any comment on this...

I have an iPad Pro as well and the option appears on mine. What version of DJI Go are you using?

StanTGM · Sep 4, 2017

the latest version, I suppose - downloaded 10 days ago...

lisadoc · Sep 4, 2017

You might try rolling back to a previous version if others report the same. I never upgrade the app so I can't verify if it's present or not on newer versions. I just know it's available on my DJI Go version.