Quality issues brand new Air 2s

[Miob]

I picked up my Air 2s last week. For me it's an upgrade from the original Mavic pro. (although I find having to switch form the DJI Go4 app to the DJI Fly app to be a massive downgrade). I used it twice and had the following issues:
- The DJI Fly app would only install on my phone after about 10 tries?
- The USB-C to USB-C cable in the remote is severely twisted near the plug that goes in my phone. There is no way this cable will work for a few years
- There is dirt on the sensor (definetly not the filter or lens). You can clearly see it on the panorama below

All in all I expected a bit better for the amount of money you have to pay.

 

[WJbdB]

You have a dust particle on your sensor. I would return the drone to the shop where you picked it up. I suspect you got a used before and/or repaired drone. As for your cable: was it twisted right out the package, that would underline my suspicion your dealing with a repaired/used before drone.

 

[Miob]

You have a dust particle on your sensor. I would return the drone to the shop where you picked it up. I suspect you got a used before and/or repaired drone. As for your cable: was it twisted right out the package, that would underline my suspicion your dealing with a repaired/used before drone.

I understand where you are coming from, but it was sealed in plastic and besides, it's an air 2s.... It having been used would be nearly impossible.

I emailed the store. I cab pick up a new one on Wednesday. I am really happy they are not sending it in for repair and make me wait.

 

[Phantomrain.org]

That is not Dirt on the sensor. That is something else but glad your getting a replacement.

Phantomrain.org
Gear to fly your Air 2S in the Rain and Land on the Water.

 

[vivalacoulter]

I understand where you are coming from, but it was sealed in plastic and besides, it's an air 2s.... It having been used would be nearly impossible.

I emailed the store. I cab pick up a new one on Wednesday. I am really happy they are not sending it in for repair and make me wait.

That's a great result and good of the shop to sort you out like that. Fingers crossed for the replacement!

 

[ninja_geezer]

That is not Dirt on the sensor. That is something else but glad your getting a replacement.

Phantomrain.org
Gear to fly your Air 2S in the Rain and Land on the Water.

what do you think it is ?

 

[SFC117]

The dark particle appears in some pictures, not all of them for me. I have included two pictures with the transparent black dot, and one without it. I didn't take any chances so I returned the drone as well, for a replacement. Don't look too hard and you should be able to see them within the red circle that I drew.

 

[Thomas B]

The dark particle appears in some pictures, not all of them for me. I have included two pictures with the transparent black dot, and one without it. I didn't take any chances so I returned the drone as well, for a replacement. Don't look too hard and you should be able to see them within the red circle that I drew.

It’s there in all the pics you posted although less obvious in the 0293 image.

try cleaning the dried condensation from lens and covers