I crashed my Mavic 2 Pro in September and since I have the "refresh” option I sent it for replacement. Everything was going well and fast until I received an email with tracking number telling me my replacement drone has shipped. This was a month ago and the tracking number keeps showing that the package was never picked up from the warehouse. I called DJI about 5 times already. The only answer I get is they are investigating !!!
Does anyone has an idea how to escalate this? My repeated requests to talk with a supervisor are ending on an empty promises of getting a call back. It NEVER happened.
Does anyone has an idea how to escalate this? My repeated requests to talk with a supervisor are ending on an empty promises of getting a call back. It NEVER happened.
