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Refresh - my drone replacement is lost

tomek

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Joined
Nov 1, 2017
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Age
62
I crashed my Mavic 2 Pro in September and since I have the "refresh” option I sent it for replacement. Everything was going well and fast until I received an email with tracking number telling me my replacement drone has shipped. This was a month ago and the tracking number keeps showing that the package was never picked up from the warehouse. I called DJI about 5 times already. The only answer I get is they are investigating !!!
Does anyone has an idea how to escalate this? My repeated requests to talk with a supervisor are ending on an empty promises of getting a call back. It NEVER happened.

49ED7242-A04A-4914-9146-40CC357317B7.png
 
Try the DJI forum, I think they monitor the goings on there. You might be able to find someone that can get you some answers.
 
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