I sent out a Mavic Pro Platinum on March 12 for a small stress crack on the top shell of the aircraft. It was sent out with the provided UPS Ground label to Cerritos CA. The Mavic arrived 4 days later to the repair facility. I did not use Refresh but instead allowed for assess and subsequent warranty repair. I received regular feed back along the way and the drone was shipped out on March 21st to me for which I received back yesterday March 27. Exactly two weeks and one day. Not bad for as I am located in Eastern NC. I never had to probe them with emails and overall a great experience.
Interestingly, the serial number On the aircraft was different than the one on the original box and Mavic That I sent them. There wasn’t a R at the end of the SN and after decoding the SN-March 2018 was the manufacturing date. Will see how she flies later in the week
Interestingly, the serial number On the aircraft was different than the one on the original box and Mavic That I sent them. There wasn’t a R at the end of the SN and after decoding the SN-March 2018 was the manufacturing date. Will see how she flies later in the week