Three days ago I flew my Air 2 out over a deep canyon. Three minutes out, it fell out of clear airspace into the canyon. Obviously a mechanical, software, or firmware problem. Unfortunately the Find My Drone function failed, showing the drone 5 miles away and nowhere near where I was flying. We searched the canyon with no success.
I have DJI Care Refresh insurance, but they want to have the drone in their hands before replacing it. Has anyone had experience replacing a lost drone? How does DJI handle this situation? Any help will be appreciated.
I have DJI Care Refresh insurance, but they want to have the drone in their hands before replacing it. Has anyone had experience replacing a lost drone? How does DJI handle this situation? Any help will be appreciated.