DJI Mavic, Air and Mini Drones
Friendly, Helpful & Knowledgeable Community
Join Us Now

care refresh

  1. Yaros

    How to get/upgrade Care Refresh for 2nd year?

    I bought the drone and activated it together with care refresh the 11th of August 2022. I crashed once in February this year, used care refresh to replace it. Now I have one replacement left, but as I understand, the 11th of August 2022 this will no longer be the case. How do I buy the Care...
  2. S

    DJI Refresh on a repaired drone

    This is probably a grey area, but I figured I'd ask anyway. I've had the misfortune of crashing my Mini after 3 years of flying (so the old Refresh was long gone), and have sent it to DJI for repairs for which I paid out of pocket; the price wasn't exuberant given that the list of damages...
  3. P

    Mini 2 Crash, what to do now?

    Hi, Today I crashed my mini 2 whilst flying through a hollow tower. The gimbal has come off and the cable has broken, the camera itself looks okay. The back right arm is also broken. The main casing as has a crack and a chip. (See pictures) I do not have DJI cover. What do you think my best...
  4. Pedwards

    DJI Care Refresh bundle

    Hi, Yesterday my Air 2S was delivered by Amazon, this included the Care Refresh (CR) insurance. My issue is I cannot activate the CR, but the drone has been activated to my account. This is the 10th drone I've owned and most have had the CR, but in the other cases I purchased via the app. My...
  5. Yaros

    Does DJI Care Refresh counts as an Insurance?

    Hello, I recently found out that you need insurance to fly in Spain, even if it's recreational. I have DJI Care Refresh, does that count as an insurance for the AESA/EASA?
  6. S

    Dji Care Refresh+ Slight Confusion

    Hello everyone! I'm not all that confident about the assistance DJI gives when you have a problem. Too much reading about DJI on Trustpilot can do that. With someone's help here in this forum hopefully I will know exactly what I want DJI to do for me to solve a potential problem with Care...
  7. cgmaxed

    DJI Care Refresh, The process of activating using a video, when it's been over 48 hours since your purchase.

    I bought my Air2s over 1 mnth ago from Best Buy, but didn't buy care refresh. I later used the video confirmation procedure to activate it. It's a lot easier than you may think. 1st they don't need a video of the AC flying around. They only use video from your RC app screen. You turn on video...
  8. C

    Mini 2 Refresh question

    All, I just purchased my Mini 2 two weeks ago. With that being said I have been flying it about every day since (I LOVE IT!). I am new to the drone community and I am far from an experienced flyer... I crashed my drone pretty well, and it has a few cracks in the shell as well as one of the...
  9. ckoerner

    The DJI Care Refresh Express Experience (for me)

    I wanted to give back in a small way to this community and share my recent experiences with DJI shipping and Care Refresh. A little context. I live in St. Louis, MO USA – the middle part. All times are my local time. California is two hours behind Missouri. I'm a middle-aged dad who rides a...

    Mini 2 Motor blockage mid-flight…warranty or flyaway?

    Good morning! Okay so on Saturday I had an epic flight on a glorious day that unfortunately resulted in the crash and loss of my Mini 2. Having crashed before I’d agree to the opinion that the majority of crashes are the result of pilot error, as were mine. However, on this occasion I sincerely...
  11. D

    Replacing Lost Drone?

    Three days ago I flew my Air 2 out over a deep canyon. Three minutes out, it fell out of clear airspace into the canyon. Obviously a mechanical, software, or firmware problem. Unfortunately the Find My Drone function failed, showing the drone 5 miles away and nowhere near where I was flying. We...
  12. B

    DJI Care Refresh experience

    Well it finally happened......I backed my Mavic Pro into a tree about 75' high. Rookie mistake, but there it was......I had to pay a tree guy to retrieve it. All he could do was knock it loose and it fell to the ground....HARD. One broken arm, 3 loose motors, broken camera gimbal, etc. Well I...
  13. J

    I crashed my Mavic Air after 1 hour

    Hey guys, I'm new to drones and new to this forum. Today I had a bad day due to making a bad decision. With only 1 hour and 30 minutes flight time with my brand new Mavic Air, I tried to get an under a bridge shot. Plenty of clearance and water was flowing slowly, no risk of splashing...
  14. Advexure

    Did you get Care Refresh for your Mavic 2 Pro/Zoom?

    Aside from the obvious question we are getting this week of "when will my Mavic 2 ship?", one of the next most common questions is whether to add Care Refresh or not. Should I get DJI Care Refresh for my Mavic 2 Pro/Zoom? Complete the above poll and share some insight below with others on...
  15. C

    Care Refresh +

    I've had my mavic pro over a year now and I bought the care refresh with it. I am now getting emails from DJI asking if I want to buy another year of refresh for $79. I already have an insurance policy with State Farm for $1300. If I were to re-buy the insurance and crash it one time, I am...
  16. J

    Is Litche Certified by DJI?

    According to Care Refresh; Damage resulting from the use of non-DJI certified third-party accessories, batteries or software, is not covered. Is Litchi DJI certified software?
  17. J

    Care Refresh renewal

    I've had my Mavic Pro for over 1 year now and bought Care Refresh when it was new. I never had a need to use it because I have not crashed my drone. Contrary to what you may see in FAQ's and even in these forums, DJI sent me an email offering a renewal for an additional year. That's where the...
  18. F

    DJI Select Misleading

    So I was looking to buy a Mavic Air and get DJI Care Refresh (CR). On the DJI webiste they are advertising that if you join DJI select you can get 50% off of CR. So I try to join Select($29) and it tells me i must make a qualifying purchase of a drone first. So I select the Mavic Air and CR...
  19. D

    Crash Before Care Refresh, flight logs available, considering fraud, HELP

    Hello Before you think im a bad guy i spent almost 1500$ on this thing. OK, so I made the required video for dji care refresh in say January, but didnt file for insurance. I crashed the mavic pro really bad in say february. i applied for dji care refresh in say march and was accepted, and...
  20. M

    Drone Drowning and Care Refresh

    Just a little ongoing story about my experience with care refresh and some videos that I hope others may enjoy/laugh at. So there I was....... It was Thank-giving day and I was out getting some great footage and just enjoying the day. I was listing to some drone U audio about not being scared to...