Several menu/app issues with Mavic 2 Pro/DJI Go 4

[marcbyron]

Hi,

I didn't use my drone for a couple of months and recently started it up again. I noticed a couple of oddities in the app, for which I can't seem to find an online solution:

- When going into settings, I can only access "General Settings" (see screenshot), there are no other menus available. I would like to calibrate the IMU for example and try other settings
- The menu button to access the Intelligent flight modes is gone. The icon appears when the DJI Go app starts, but disappears shortly thereafter
- My flight records are not showing any recent flights

 

[offtheback]

Hi,

I didn't use my drone for a couple of months and recently started it up again. I noticed a couple of oddities in the app, for which I can't seem to find an online solution:

- When going into settings, I can only access "General Settings" (see screenshot), there are no other menus available. I would like to calibrate the IMU for example and try other settings
- The menu button to access the Intelligent flight modes is gone. The icon appears when the DJI Go app starts, but disappears shortly thereafter
- My flight records are not showing any recent flights


Maybe delete +reinstall the app.

 

[marcbyron]

Already done that. I also updated the firmware on both drone and controller

 

[Sully53]

Maybe check advance flight controls to see if it got turned off somehow?

 

[marcbyron]

Maybe check advance flight controls to see if it got turned off somehow?

How do I do that? My available menus are very limited

 

[umanbean]

- My flight records are not showing any recent flights

Log out of your DJI account and log back in?

 

[marcbyron]

After spending 45 minutes with DJI on chat they told me I need to send the drone in, since they "have tried all troubleshooting steps". So, I opened a case and was ready to ship, when I thought "wait a minute". I used to have a Smart Controller, which I used as my main controller. I sold it. Both my Smart Controller and Remote Controller were paired with the Mavic 2 Pro - I was experimenting with using 2 controllers at the same time, which worked perfectly with no issues.

However, after I sold the Smart Controller, I am assuming I never started up the drone again after that - until recently. I did a couple of flights, worked fine. But I didn't pay attention to the menus much, just wanted to go up and take some photos. Then came 4th of July, where I wanted to use the intelligent flight modes to play around. This is when I noticed that the menus are messed up and I couldn't access intelligent flight modes, and also the flights from a couple days earlier were not in the log.

Anyway, so I thought that maybe the Smart Controller was still considered being the "main" controller, leaving the Remote Controller with limited options.

So I tried one last thing: I unpaired and reconnected the Remote Contoller and voila: all menus are back and after a short test flight I saw that that flight had been captured in the log as well.

 

[Goldengate98]

After spending 45 minutes with DJI on chat they told me I need to send the drone in, since they "have tried all troubleshooting steps". So, I opened a case and was ready to ship, when I thought "wait a minute". I used to have a Smart Controller, which I used as my main controller. I sold it. Both my Smart Controller and Remote Controller were paired with the Mavic 2 Pro - I was experimenting with using 2 controllers at the same time, which worked perfectly with no issues.

However, after I sold the Smart Controller, I am assuming I never started up the drone again after that - until recently. I did a couple of flights, worked fine. But I didn't pay attention to the menus much, just wanted to go up and take some photos. Then came 4th of July, where I wanted to use the intelligent flight modes to play around. This is when I noticed that the menus are messed up and I couldn't access intelligent flight modes, and also the flights from a couple days earlier were not in the log.

Anyway, so I thought that maybe the Smart Controller was still considered being the "main" controller, leaving the Remote Controller with limited options.

So I tried one last thing: I unpaired and reconnected the Remote Contoller and voila: all menus are back and after a short test flight I saw that that flight had been captured in the log as well.

Thanks for sharing the solution! I have been Planning experimenting w/two controllers. will file this for when I get into trouble..

 

[Dasher]

After spending 45 minutes with DJI on chat they told me I need to send the drone in, since they "have tried all troubleshooting steps". So, I opened a case and was ready to ship, when I thought "wait a minute". I used to have a Smart Controller, which I used as my main controller. I sold it. Both my Smart Controller and Remote Controller were paired with the Mavic 2 Pro - I was experimenting with using 2 controllers at the same time, which worked perfectly with no issues.

However, after I sold the Smart Controller, I am assuming I never started up the drone again after that - until recently. I did a couple of flights, worked fine. But I didn't pay attention to the menus much, just wanted to go up and take some photos. Then came 4th of July, where I wanted to use the intelligent flight modes to play around. This is when I noticed that the menus are messed up and I couldn't access intelligent flight modes, and also the flights from a couple days earlier were not in the log.

Anyway, so I thought that maybe the Smart Controller was still considered being the "main" controller, leaving the Remote Controller with limited options.

So I tried one last thing: I unpaired and reconnected the Remote Contoller and voila: all menus are back and after a short test flight I saw that that flight had been captured in the log as well.

Thank you ! It worked !
Didn't even have to figure out how to UnPair, just did a Pair as though new. And Shazam - Green pairing light came on and all my Menus are Back. I'm happy.