Things you need to know

[sunny1]

Here are some warranty tid bits from DJI web site If you need to return your product you need to contact them before 5 days of receiving your unit. Then if you need to you must have it shipped back to them within 7 days or your warranty in null and void (WOW) You can request Return & Refund Service:

√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect
or notice 3 rd to last condition wow they give you 7 days Replacement Service will not be provided where:

× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to DJI seven (7) calendar days after replacement confirmation from DJI.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy

 

[wytnyt]

thats why i buy from amazon,returns are no if ans or buts

 

[Lon Denard]

thats why i buy from amazon,returns are no if ans or buts

I'm a Best Buy or Wal-Mart type of guy. Wal-Mart gives you 90 days to return a "toy" AND they'll sell you a 3 year replacement warranty for about $70, I believe. Love them or hate them, they will take stuff back no problem!

Quick story, I bought a Go Pro Karma before I got my Mavic. Wal-Mart had it on sale for 20% off retail, with a free battery and shipping. So I ordered it. Took it out a few times and it was okay. I also own a 3DR Solo, so the Karma was an upgrade in my opinion. I had it for about a 60 days. Last time I flew it, the thing lost GPS, a very common occurrence, and flew into a tree before I could get a handle on it. So I pack it up and head straight to Walmart, no chargers, no box, nothing but the main system. Told the CSR what happened and she said okay. Looked up my receipt, looked at the broken drone and refunded me in cash! I didn't even get loud or raise a fuss. True story.

 

[sunny1]

In Canada Bust buy will not refund or exchange your drone if the box is opened.

 

[DJinCleveland]

Here are some warranty tid bits from DJI web site If you need to return your product you need to contact them before 5 days of receiving your unit. Then if you need to you must have it shipped back to them within 7 days or your warranty in null and void (WOW) You can request Return & Refund Service:

√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect
or notice 3 rd to last condition wow they give you 7 days Replacement Service will not be provided where:

× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to DJI seven (7) calendar days after replacement confirmation from DJI.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy

I didn't buy my drone from Amazon, but this is one reason i shop there A LOT. Their customer service is top notch. The items usually get sent out right away, any returns or issues are very easy to deal with. Their website is very easy to navigate. It's just an easy company to do business with. Many companies can learn from them. It doesn't get any easier than saying, "Alexa, order dog food".