Trouble with Unlocking Certificates

[Hexagenia]

I am having a devil of a time with the DJI unlocking certificates. I have been going round and round with DJI via email for several days and am not getting very far. The problem is straightforward (but no solution yet). I have no trouble self unlocking a zone and getting it into the dji go 4 app. The problem occurs when I try to update the drone using the menu in the app. The message I get back is that "it is not necessary to update because the certificates are already updated". Anyway, that's what happens. The first time I did this in May, everything worked OK, but since the now expired certificates are in the drone, it won't update. Any suggestions or like experiences. Thanks

 

[bcoles]

I am having a devil of a time with the DJI unlocking certificates. I have been going round and round with DJI via email for several days and am not getting very far. The problem is straightforward (but no solution yet). I have no trouble self unlocking a zone and getting it into the dji go 4 app. The problem occurs when I try to update the drone using the menu in the app. The message I get back is that "it is not necessary to update because the certificates are already updated". Anyway, that's what happens. The first time I did this in May, everything worked OK, but since the now expired certificates are in the drone, it won't update. Any suggestions or like experiences. Thanks

If you go to the DJI FlySAfe site there is a video on how to update the code. The new code is there it's just a matter of going to the right area in the app to find it and agree to the terms etc.