Truth about DJI Care Refresh

[chris_yy]

I wonder if everyone knows that DJI will replace your drone with a refurbished one?

After I received the worst after-sales service from DJI, I was browsing the drone forums and I found this. 大疆！大疆！大疆！你们这样对待用户？ (The original post was in chinese dji forum)

The guy sent his drone for repair and received a drone with half refurbished parts. If you scroll down you can see the pictures that the refurbished drone has his QR code sticker on the top and other guy's sticker on the side.

Also, you can not get a refurbished drone in some cases like your drone lost in the ocean, even if it's a hardware malfunction (which I don't think they will admit it). So for some beach lovers (like me), this program may not be as effective as you thought.

 

[LuvMyTJ]

It is pretty well known that if you send it in for repair you may not get the same drone back. It is stated in the FAQ & TOS that you will receive a new or like new replacement. I have seen some people get a brand new one, but most get a refurbed unit. If you recover the aircraft (required), even if it went into the water they will replace it.
Below are some screenshots from the DJI site...

 

[Former Member]

Two Words: State Farm