Hi!
I had a "chip overheat" warning with no fan operating. I contacted DJI and ended up shipping back the drone to them. I assumed I would be getting a bill for about $400 (based on what I've seen others post)....
Today they emailed me (the day after receiving the drone) and told me it's a warranty issued and will be covered no charge.
I'll update this when I have the drone back in my hand.
So far, based on their "kiss and a promise" I'm happy! Can't complain at all.
I'll keep you posted.
UPDATE: I received my drone today....brand new replacement, no charge.
I've heard some complaints about DJI support, but I have had a great experience. There may be some connection to how I approached the issue. When I had the fan problem, I started by calling Amazon because I bought it through them. I had them initiate the contact with DJI because I was worried about getting a $400 bill for the repair - and that's exactly what I told Amazon. They contacted DJI and then DJI contacted me through the Amazon-DJI store. I was polite but in my contact with DJI I told them, "here's the problem, it sounds like it happens a lot, I think you'll take care of it."
They maintained good communication and I did the same. Sent the drone back exactly as they instructed (free shipping through UPS), gave them the tracking number and updated them as it got close.
I'd give DJI an A+ for handling this issue (although I haven't flown the replacement yet.
Just my perspective.
I had a "chip overheat" warning with no fan operating. I contacted DJI and ended up shipping back the drone to them. I assumed I would be getting a bill for about $400 (based on what I've seen others post)....
Today they emailed me (the day after receiving the drone) and told me it's a warranty issued and will be covered no charge.
I'll update this when I have the drone back in my hand.
So far, based on their "kiss and a promise" I'm happy! Can't complain at all.
I'll keep you posted.
UPDATE: I received my drone today....brand new replacement, no charge.
I've heard some complaints about DJI support, but I have had a great experience. There may be some connection to how I approached the issue. When I had the fan problem, I started by calling Amazon because I bought it through them. I had them initiate the contact with DJI because I was worried about getting a $400 bill for the repair - and that's exactly what I told Amazon. They contacted DJI and then DJI contacted me through the Amazon-DJI store. I was polite but in my contact with DJI I told them, "here's the problem, it sounds like it happens a lot, I think you'll take care of it."
They maintained good communication and I did the same. Sent the drone back exactly as they instructed (free shipping through UPS), gave them the tracking number and updated them as it got close.
I'd give DJI an A+ for handling this issue (although I haven't flown the replacement yet.
Just my perspective.
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