UPS Lost My Drone

[DISC]

Specifically for your reading enjoyment.

And it’s good not to feel alone! One big plus with the Internet has been helping all of us realise we’re not the only one struggling with big companies. Don’t know if our friends in the states are aware of the UK Post Office/Fujitsu Horizon scandal which started back in the 90’s but everyone there was told they were the only one reporting shortages on the accounts system. Would have helped so much to know earlier that the problems were widespread. It’s grown into a multi billion £ issue and still ongoing!

 

[1gratefulflyingdawg]

UPS delivered my drone Monday although when I looked Sunday night it said delivery on Tuesday. Most importantly I have it.

It is a new Air 3s. I am most grateful to DJI for the warranty service that cost me $0.00. It is rare for companies these days to provide customer service at the level.

 

[1gratefulflyingdawg]

These days, everything is scanned at every point from check-in, truck load, truck unload, etc, with all movement carried out by GPS tracked vehicles. Yet, packages "disappear" from their system only to "reappear" a few days later. I have had this personally with all 3; UPS, FedEx, and USPS. It seems like with all the scanning, they would know immediately at which point the item went missing. But, for some reason, it doesn't seem like they do.

Just Friday, UPS was supposed to deliver a package from Amazon. I got a notification Fri. morning that it was on the truck and out for delivery by 7pm that day. At 6:49pm, I received the following notification:

"Unfortunately, UPS wasn't able to complete your delivery and needs additional information to try again. We're sorry for the inconvenience."

My translation of this notification is: "Sorry. The driver is tired and heading home. Hopefully, he will make it on Monday"

And he did make it on Monday with a new replacement Air 3s.

 

[Dave Pitman]

UPS delivered my drone Monday although when I looked Sunday night it said delivery on Tuesday. Most importantly I have it.

It is a new Air 3s. I am most grateful to DJI for the warranty service that cost me $0.00. It is rare for companies these days to provide customer service at the level.

You are lucky that DJI must still have A3S stock in Texas. If it needed to come from stock out of the country, DJI would be willing, but US customs, not so much.

My UPS delivery also made it today. Nothing as fun as an A3S though!