UPS Lost My Drone

[DISC]

Specifically for your reading enjoyment.

And it’s good not to feel alone! One big plus with the Internet has been helping all of us realise we’re not the only one struggling with big companies. Don’t know if our friends in the states are aware of the UK Post Office/Fujitsu Horizon scandal which started back in the 90’s but everyone there was told they were the only one reporting shortages on the accounts system. Would have helped so much to know earlier that the problems were widespread. It’s grown into a multi billion £ issue and still ongoing!

 

[1gratefulflyingdawg]

UPS delivered my drone Monday although when I looked Sunday night it said delivery on Tuesday. Most importantly I have it.

It is a new Air 3s. I am most grateful to DJI for the warranty service that cost me $0.00. It is rare for companies these days to provide customer service at the level.

 

[1gratefulflyingdawg]

These days, everything is scanned at every point from check-in, truck load, truck unload, etc, with all movement carried out by GPS tracked vehicles. Yet, packages "disappear" from their system only to "reappear" a few days later. I have had this personally with all 3; UPS, FedEx, and USPS. It seems like with all the scanning, they would know immediately at which point the item went missing. But, for some reason, it doesn't seem like they do.

Just Friday, UPS was supposed to deliver a package from Amazon. I got a notification Fri. morning that it was on the truck and out for delivery by 7pm that day. At 6:49pm, I received the following notification:

"Unfortunately, UPS wasn't able to complete your delivery and needs additional information to try again. We're sorry for the inconvenience."

My translation of this notification is: "Sorry. The driver is tired and heading home. Hopefully, he will make it on Monday"

And he did make it on Monday with a new replacement Air 3s.

 

[Dave Pitman]

UPS delivered my drone Monday although when I looked Sunday night it said delivery on Tuesday. Most importantly I have it.

It is a new Air 3s. I am most grateful to DJI for the warranty service that cost me $0.00. It is rare for companies these days to provide customer service at the level.

You are lucky that DJI must still have A3S stock in Texas. If it needed to come from stock out of the country, DJI would be willing, but US customs, not so much.

My UPS delivery also made it today. Nothing as fun as an A3S though!

 

[ericole]

First world problem.

That is such a trite statement. He LIVES in the "1st world" as you say...should he treat it as if he lives in a 3rd world country and just say "oh well, my money and time is meaningless"? He's paid for a product, the shipper has paid for delivery - those are valid concerns.

I had the same thing happen with USPS a while back. Showed arriving one day, then the next, then a week later, then nothing. After 10 days I finally went to the local post office and asked about it. They asked me for the shipping info, what it was, etc and said they'd check. Lo and behold it had been lost in the office, and she found it and got it on the truck for me the next day. I've learned over the last few years that if you do not take ownership of your stuff and the things promised to you, then very often you will not get the results you are looking for.

Note: Our local Post Office is about 300% over it's designed capacity, and all sorting now happens outside in the parking lot!

 

[ericole]

You do know these are just computers putting in destinations, locations, and timings, etc....right? There isn't a person personally handling your package providing you with updates on where they are and what is going on.....it's just an algorithm and maybe even some AI. Actually I'm surprised we aren't all used to this by now.

I know how frustrating it can be, my biggest issue is delivery to the wrong address way too often. I have a lots of 0s and 1s in my street address and it causes mass confusion if you don't put them in the right order, I can't tell you how many times the delivery photo is *not* my front door. However, I'm over it and I take comfort when I read some of the horror stories posted on reddit especially about FedEx, if that helps.

what happened to the physical scanning of the bar code on every package that's moving through the system? That's how they are supposed to be tracking the item, and I would think the only thing that can provide you a notification within minutes of it being delivered to your door.

 

[MS Coast]

That is such a trite statement. He LIVES in the "1st world" as you say...should he treat it as if he lives in a 3rd world country and just say "oh well, my money and time is meaningless"? He's paid for a product, the shipper has paid for delivery - those are valid concerns.

Trite? No, not trite. I can't recall the last time I heard someone used the phrase. Perhaps "insensitive to the suffering of others?" Certainly not even a hint of suggesting his time and resources are meaningless.

Just a different perspective. A friend died the day that drone was expected.

 

[ericole]

Trite? No, not trite. I can't recall the last time I heard someone used the phrase. Perhaps "insensitive to the suffering of others?" Certainly not even a hint of suggesting his time and resources are meaningless.

Just a different perspective. A friend died the day that drone was expected.

Sorry about the friend, always sad.

I guess we read different things - I see that phrase stated weekly, sometimes more than once. When people complain about something they are experiencing, that isn't a life or death situation, people often say "1st world problem." First World problem - Wikipedia -> this is how I always see it used: "It has been used to minimize complaints about trivial issues and shame the complainer, to generate humour at the expense of first world culture"

 

[1gratefulflyingdawg]

Sorry about the friend, always sad.

I guess we read different things - I see that phrase stated weekly, sometimes more than once. When people complain about something they are experiencing, that isn't a life or death situation, people often say "1st world problem." First World problem - Wikipedia -> this is how I always see it used: "It has been used to minimize complaints about trivial issues and shame the complainer, to generate humour at the expense of first world culture"

Certainly the way I took it and surprised I didn’t say it. We are so lucky here in the US.

 

[MS Coast]

It has been used to minimize complaints about trivial issues and shame the complainer, to generate humour at the expense of first world culture"

That definition goes too far.

As intended, "Don't sweat the small stuff. Most everything is small stuff."

 

[Dave Pitman]

That definition goes too far.

As intended, "Don't sweat the small stuff. Most everything is small stuff."

Same. In fact, usually, I see the phrase used by the person themselves after complaining about something that they know is more of nuisance than a serious issue.

"and is also used to acknowledge gratefulness for not having worse problems, such as those in the Second or Third Worlds"