Alex Miller
Well-Known Member
- Joined
- Nov 15, 2016
- Messages
- 53
- Reactions
- 12
- Age
- 27
No change on my Mavic only order!Monday 6th Feb here. Are they pulling our chains on purpose ?
No change on my Mavic only order!Monday 6th Feb here. Are they pulling our chains on purpose ?
Ive been thinking about this too, i want a mavic from them for £799 but if they never actually materialise and I try to get a refund is it going to be a nightmare?! I could see Very slapping you with a credit note as the "service" you are paying for will be over 30 days old! I wouldnt put it past them. Or failing that they will ship one when the new mavic has just been anounced lolThose of you who have not cancelled the VERY order and are due to make a payment soon. How are you going to proceed ?
I have tried calling them to get them to change the payment due date as the item hasnt arrived, but they wont. They said "dont pay it and we will just put a note on the account, if you get a interest charge we will refund you...". Hmm,, well thats Ok, but if they dont get payment you could get a credit strike against you.
On the other hand, their Customer Service is so very bad and I mean getting on for the worst I have come across, I would be very surprised if getting your money back, if the Mavic never materializes, would be anything other than a major mission with them.
I have to say that I have been a VERY customer for about 5 years. I have had 3 Xperia phones from them in that time, a washing machine, Samsung Gear S3, Xperia Tablet Compact, and a couple of digital camera's usually on BNPL, always paying it off before I incurred interest - all delivered on time. The saga involving the Mavic is the 1st time I have had an issue with them.
Very has a catalogue of 10's of thousands of items, the Mavic is just one of those products and gets no more attention than any others. Had DJI been able to produce Mavics in normal volumes from the outset (as opposed to announcing a product before it was ready), we would not be having these issues. Very ain't geared up to cope with sub-par vendors, and certainly don't have folks ready to chase suppliers when one of their offered products never materialises from its supplier.
I blame DJI 60% and Very 40% for the whole saga myself, and as I say in 5 years of being a very customer, this is the 1st issue I have had...
Nigel
I agree with the above posts about Very - I think the whole DJI handling of the Mavic launch has made us sceptical of every company but Very just aren't set up to deal with problems in the supply chain.
My order is still due to arrive yesterday! Anyone else not had an updated delivery date?
Sent from my iPhone using MavicPilots
I'm pretty sure this is not Very's fault. Other than their procurement team probably not being able to secure a delivery from DJI like most other third parties have found I think it's just one of those where they've jumped on a product as soon as it's released and not anticipated the delays from the manufacturer.
I doubt there's anything Very can actually do if DJI simply wont supply them with their required units. Either that or what ever third-party they're using to get the units from DJI are in the same position.
Like the guys above, I've had loads of purchases from Very and to be honest this hasn't actually put me off buying from them again. Just put me off buying a release day product like a drone from them.
I agree with the above posts about Very - I think the whole DJI handling of the Mavic launch has made us sceptical of every company but Very just aren't set up to deal with problems in the supply chain.
My order is still due to arrive yesterday! Anyone else not had an updated delivery date?
Sent from my iPhone using MavicPilots
To be clear, I was not too concerned about it not arriving yet, neither the fact two days have gone where they "promised" it would arrive. I think we all knew those dates were "very" optimistic.
What I am more unhappy about is being asked to pay for something that hasn't arrived, or I will be charged interest and possibly get a credit rating strike. I am sure VERY could push the paid date into the future to avoid this, but they seem to have no interest in doing this at all. I have already been told two thing by two separate people, one saying I don't need to pay it and wont get charged, then an email saying I will get an interest charge if I don't pay.
We use essential cookies to make this site work, and optional cookies to enhance your experience.