Video issues with Android only DJI Go 4.2.20 /4.2.21

nicholas85hk · Jul 20, 2018

After the last update from the mid of June2018, my few android phone occur a video issues with the DJI GO 4.2.20 & 4.2.21. The video was delayed around 5 seconds. And i cannot stop the video recording.

Moreover, the calibration of compass cannot be completed. The android app always show me that there is some interference.

If i use the IOS phone, all the issues are disappeared.

Is there anyone (Android user) has the same above issues?

My Android Phone is LG G4, Sony XZ, Mi 5,Sony XA2 Ultra, Sony XZ2
My IOS phone is Iphone X, 7 Plus
My IOS pad is Ipad Mini4

RED1down · Jul 20, 2018

I am experiencing a latency issue too with my android devices. The video is terrible. I tried my Samsung s7 phone and galaxy tab3. Same result with both. The video is also extremely choppy.

I found another thread where a guy posted a link to download a previous version DJI GO 4. It works awesome except it crashes midnight everytime. You can restart the app and all is good.

Been emailing DJI customer support. I'll see what they say and post it. Today they asked for a short video recording of how my picture looks on DJI go 4.

Really thinking of going to Litchci but just want to get what I paid for from DJI.

RDZMavPilot · Jul 20, 2018

I have similar issues. I have used a Nexus 7, Galaxy S5, and no luck what so ever with a Galaxy Tab E. I am an Android user. I do not care for iProducts. I have the video and pixelation issues with both DJIGo and Litchi. Seriously considering getting a Mini 4 or iPhone 7. I am due an upgrade for both. Just doing more research.

RED1down · Jul 21, 2018

Got this reply from DJI regarding the screen distortion and latency. I sent in a video to them while flying in the go4 app. Bought the Litchi app after reading DJI's response. It is working very well with my Samsung tablet s3. It has breathed new life into my flying experience. Hopefully Dji will fix after enough complaints.

I do recommend the Litchi app.

Mike Oz · Jul 21, 2018

What was their response?
I don't see it and I'm very curious to read it.

thebrunks · Jul 21, 2018

Hi, I'm using a Lenovo Tab 7 which I couldn't get a decent video feed from with DJI Go from the play store.. I know my tablet is entry level at under $100 AUD & doesn't have a great deal of RAM which seems to be the issue with the play store version. But I found a great solution by using a modded version from Sparkpilots.zone which works perfectly.
DJI GO 4 MOD 2.0 | DJI GO 4 MOD LITE [ Additional Features | Android | App Ver. 4.1.15 ]

Mike Oz · Jul 21, 2018

RED1down said:
Got this reply from DJI regarding the screen distortion and latency. I sent in a video to them while flying in the go4 app. Bought the Litchi app after reading DJI's response. It is working very well with my Samsung tablet s3. It has breathed new life into my flying experience. Hopefully Dji will fix after enough complaints.

I do recommend the Litchi app.

What was their response?
I don't see it and I'm very curious to read it.

Dave A · Jul 21, 2018

DJI really needs to get a handle on their software. Their drones are great but seems they are slowly loosing control of their apps that control them. IMO they need a total rebuild of their drone apps.

RED1down · Jul 21, 2018

Dave A said:
DJI really needs to get a handle on their software. Their drones are great but seems they are slowly loosing control of their apps that control them. IMO they need a total rebuild of their drone apps.

Mike Oz said:
What was their response?
I don't see it and I'm very curious to read it.

See the attachment from my previous post.

Mike Oz · Jul 23, 2018

RED1down said:
See the attachment from my previous post.

Ok, I see it now. for some reason it didn't show on my mobile using tapatalk.

RED1down · Jul 23, 2018

Check this email response out. I used the the 4.2.16 version of the app and seems to work great. Haven't functionally checked everything but the video is good. Let me know what you think. See below.

We received an update from the Engineering team that the temporary solution of the Image Transmission Latency issue is to downgrade the DJI Go 4 app version. Here are the downgrade links:

DJI GO 4 V4.2.12 DJI Go 4-4.2.12
DJI GO 4 V4.2.14 DJI Go 4-4.2.14
DJI GO 4 V 4.2.16 DJI Go 4-4.2.16

We truly appreciate your time.

Best Regards,

Hayley
DJI Technical Support
Website DJI Support - Here for You

RED1down · Jul 23, 2018

Oh don't forget to turn off auto update in the playstore for DJI GO 4. Otherwise in time your device will auto update to the most current version.

Mike Oz · Jul 23, 2018

RED1down said:
Check this email response out. I used the the 4.2.16 version of the app and seems to work great. Haven't functionally checked everything but the video is good. Let me know what you think. See below.

We received an update from the Engineering team that the temporary solution of the Image Transmission Latency issue is to downgrade the DJI Go 4 app version. Here are the downgrade links:

DJI GO 4 V4.2.12 DJI Go 4-4.2.12
DJI GO 4 V4.2.14 DJI Go 4-4.2.14
DJI GO 4 V 4.2.16 DJI Go 4-4.2.16

We truly appreciate your time.

Best Regards,

Hayley
DJI Technical Support
Website DJI Support - Here for You

Hi thanks for this valuable info. I tried to download 4.2.16 twice and I get an error saying it's corrupt

RED1down · Jul 23, 2018

Mike Oz said:
Hi thanks for this valuable info. I tried to download 4.2.16 twice and I get an error saying it's corrupt

Huh? I just downloaded 4.2.16 from this site of of my post after I saw your message. I downloaded onto a Samsung galaxy tab3 and I got no errors.

Do you have a good wifi signal? Any security features stopping the download?

Mike Oz · Jul 23, 2018

Downloading it is not an issue, it won't install.

RED1down said:
Huh? I just downloaded 4.2.16 from this site of of my post after I saw your message. I downloaded onto a Samsung galaxy tab3 and I got no errors.

Do you have a good wifi signal? Any security features stopping the download?

Here is a screenshot

RED1down · Jul 23, 2018

Mike Oz said:
Downloading it is not an issue, it won't install.Here is a screenshot

I also had to do this because I was installing outside of playstore. Maybe a little different on each device.

Setting up your device
While there could be some slight variation in exactly where you'll find this setting on your Android phone, it's usually buried within one of the security menus.

Head to Settings

Then Security and lock screen or on other devices this might just be called Security

Check Allow installation from unknown sources, as shown below.

By checking this, you'll be able to install APK files downloaded from outside the Google Play STore. Often, if you're prompted to allow installation of files from unknown sources while actually trying to install one, a pop up will ask you if you want to allow just this installation, or to allow them by default.

RED1down · Jul 23, 2018

I had to do this when installing/ downloading outside of playstore.

Setting up your device
While there could be some slight variation in exactly where you'll find this setting on your Android phone, it's usually buried within one of the security menus.

Head to Settings
Then Security and lock screen or on other devices this might just be called Security
Check Allow installation from unknown sources, as shown below.

By checking this, you'll be able to install APK files downloaded from outside the Google Play STore. Often, if you're prompted to allow installation of files from unknown sources while actually trying to install one, a pop up will ask you if you want to allow just this installation, or to allow them by default.