- Joined
- Feb 8, 2019
- Messages
- 3
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Hi everyone! Been lurking around for a while... Always planned to eventually sign up, and unfortunately I ended up doing it to ask for help.
Last Wednesday my Mavic 2 Zoom had kind of a rough crash. It still flies and all, but Vision system seems to be working in "negatives". What I mean is, once I start it up, the RADAR on the HUD will flash red, although there are no obstacles around. If I do put an obstacle or cover it with my hands, everything will turn green and I'm good to go.
I've recalibrated compass and IMU. Then I tried recalibrating from DJI Assistant, and although everything goes well at first, after calculation I get the following messages:
- "Calibration failed"
- "Calculation Error. Recalibrate now. Contact DJI Support if this persists",
- "1-2 eul_x(-5.29-0.00-5.00)
I've contacted support, of course, and the first option was to send it over for Care Refresh replacement. However, I'm currently abroad and the price for international shipping would be excessive. We also tried switching resolutions. Sensors are clean, Assistant is updated (even uninstalled-reinstalled), drone was refreshed to defaults. The last option I was given was to send it over to the Chilean repair center, but they didn't seem very willing to help, and told me they had a long queue of delayed jobs, so I had to leave it there and wait about seven days before they could even inspect mine.
I'm trying to see if there's something I can do on my own. If worst comes to worst, I guess I'll just have to drop it at the service center, but I do use this thing for work, and they didn't really seem to care much about the customer. Felt like looking for help at the DMV.
Hope someone can give me some ideas! Thanks in advance! Love the forum, and now that I finally signed up, hope to post often (and promise to post at the pilot check-on once I'm finished with the matter at hand!).
Last Wednesday my Mavic 2 Zoom had kind of a rough crash. It still flies and all, but Vision system seems to be working in "negatives". What I mean is, once I start it up, the RADAR on the HUD will flash red, although there are no obstacles around. If I do put an obstacle or cover it with my hands, everything will turn green and I'm good to go.
I've recalibrated compass and IMU. Then I tried recalibrating from DJI Assistant, and although everything goes well at first, after calculation I get the following messages:
- "Calibration failed"
- "Calculation Error. Recalibrate now. Contact DJI Support if this persists",
- "1-2 eul_x(-5.29-0.00-5.00)
I've contacted support, of course, and the first option was to send it over for Care Refresh replacement. However, I'm currently abroad and the price for international shipping would be excessive. We also tried switching resolutions. Sensors are clean, Assistant is updated (even uninstalled-reinstalled), drone was refreshed to defaults. The last option I was given was to send it over to the Chilean repair center, but they didn't seem very willing to help, and told me they had a long queue of delayed jobs, so I had to leave it there and wait about seven days before they could even inspect mine.
I'm trying to see if there's something I can do on my own. If worst comes to worst, I guess I'll just have to drop it at the service center, but I do use this thing for work, and they didn't really seem to care much about the customer. Felt like looking for help at the DMV.
Hope someone can give me some ideas! Thanks in advance! Love the forum, and now that I finally signed up, hope to post often (and promise to post at the pilot check-on once I'm finished with the matter at hand!).