What do I need to ship for Care Refresh repair?

[dex_]

My Mavic crashed and I'm sending it for repair. I'm confused about what I need to send. In particular, do I need to send the remote?

DJI's site says:

• "Please send the aircraft, gimbal camera, and remote controller back for diagnosis."
• "If you have purchased DJI Care Refresh for your Mavic Pro, please send the battery together with the aircraft and gimbal camera back to DJI for analysis.
  Do not ship swollen/punctured/visibly damaged batteries or those are not defective at all."

Both agree on the aircraft and camera, but one thing says to send the remote, the other says to send the battery.

Is the remote necessary for them to diagnose and repair things? There isn't any problem with my remote AFAIK, the crash was purely operator error

 

[zoomie]

No matter what we say on the forum, this is something you should probably just call them to ask.

 

[dex_]

Good point - that's indeed what I ended up doing, and the person I spoke to said the remote wasn't necessary.