Just need to vent. Horrible CS

[ablack]

Can concur. Got a defective unit and dealing with CS in Carson was mind numbingly awful.

The agent did mention they are getting 4-5 pallets a day worth of defective mavics so it could be they are overloaded.

Unfrikenbeliveable machine when it's working but dji customer service is a dysfunctional joke.

As a result of the horrendous support and complete lack of any caring by customer service I have asked for a refund only to be told "NO" I have filed a dispute with B of A and at this point I've told DJI support to just keep the Mavic at the Carson facility where it has been since 2/10 I am so fed up with them and was also told that they are overwhelmed, which makes sense when you see on this forum all of the failures this drone is experiencing. I wish I had never bought it, I was quite happy with my Phantom 3, but sold it to upgrade to the Mavic and now have nothing to fly at all. I'm considering either buying another Phantom 3 Pro or getting the Phantom 4 Any thoughts on this? I know it won't take me away from the DJI company and their support, but my experience prior was that my Phantom was rock solid and I flew with confidence.

 

[Slayerstwin]

As a result of the horrendous support and complete lack of any caring by customer service I have asked for a refund only to be told "NO" I have filed a dispute with B of A and at this point I've told DJI support to just keep the Mavic at the Carson facility where it has been since 2/10 I am so fed up with them and was also told that they are overwhelmed, which makes sense when you see on this forum all of the failures this drone is experiencing. I wish I had never bought it, I was quite happy with my Phantom 3, but sold it to upgrade to the Mavic and now have nothing to fly at all. I'm considering either buying another Phantom 3 Pro or getting the Phantom 4 Any thoughts on this? I know it won't take me away from the DJI company and their support, but my experience prior was that my Phantom was rock solid and I flew with confidence.

I would go with the p4p if I had to do it all over again but that's me..


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[ablack]

I would go with the p4p if I had to do it all over again but that's me..


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I've thought about it, but it is so expensive and I won't take advantage of all of the technology and especially the camera, but then again if I bought this I would be starting at the top of the food chain and could probably use this for years to come.

 

[AyeYo]

I've thought about it, but it is so expensive and I won't take advantage of all of the technology and especially the camera, but then again if I bought this I would be starting at the top of the food chain and could probably use this for years to come.

Why keep giving them your money? Go buy something else.

 

[ablack]

Why keep giving them your money? Go buy something else.

I would love to, but I don't know what else to look at, do you have any recommendations for a product that would be on par and that you've got personal experience with?

 

[Slayerstwin]

Sent from my XT1585 using MavicPilots mobile app

 

[Slayerstwin]

Let's see how it works when it gets here

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[tpop24]

Good luck. Mine should be back Friday.

Sent from my SM-G920V using MavicPilots mobile app

 

[tpop24]

DJI said they would ship it back 2 day priority but sent in by regular ground service.

Sent from my SM-G920V using MavicPilots mobile app

 

[Slayerstwin]

Ok got my mavic back haven't tried it yet and they said it was fixed under warranty and it's the same drone well guess what it's a whole different drone different serial number wow lol so yes they don't fix them they just swap them out

 

[digitalbar]

I would be pissed.

Wonder what they do with a Skinned Mavic Pro?

 

[tpop24]

I finally got mine back. Vision sensors needed calibrated which was a P.I.T.A. But other than that it flys great. Haven't noticed any issues yet.