Asked where I was in the queue with Amazon, here is their reply - astounding...
Dear Xxxxxxxx.
Thank you for contacting Amazon.
From your email, I can understand that you want to know when the item will be available and now worried about this.
I have checked that item is Currently unavailable and When an item is listed as "Currently unavailable" Order now and we will deliver when available" this indicates that the item ordered is a little more difficult to source from our suppliers, so we can’t predict how long it’ll take to arrive. After you place your order, we'll do everything we can to get the item for you.
While we aim to display the most accurate product availability details on our website as possible, occasionally products do go out of stock. Unfortunately we can't provide a specific date as to when we expect this item to be in stock but rest assured we’re trying our best to obtain more stock to fulfil your order.
Further,sometimes unexpected fluctuations in supply can add time to our original availability estimaten and make it out of stock.
We are facing problem in getting the supply from the suppliers that is why it has not been dispatched yet.
I can understand that we should have informed you regarding this while placing the order and we are sorry for this.
Further in this situation, I would humbly request you to please cancel this as it wont get dispatched soon. I am sorry to asking you for this but do not want to give any false assurance.
You can cancel an order or an individual item from an order, as long as it hasn’t entered the dispatch process, by visiting Your Account through the link at the top of any page on our website.
I've listed step by step instructions on how to cancel items or complete orders below. Please be aware that amending an order may affect the original estimated delivery date on any remaining items.
1. Visit the URL:
http://www.amazon.co.uk/your-account
2. Click on "Your Orders"
3. Select the open order that you wish to modify and then click "Cancel Item"
4. Then select the check box next to any items that you wish to cancel and click on "Cancel checked items".
Once this has been done, your item/order is cancelled, and you’ll get an e-mail confirming the cancellation. Cancelled orders won’t appear in your order history.
Complete information on cancelling an order, and your statutory rights, can be found on our Help Pages:
http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201168530
If we can be further assistance to you, please let us know by reply to this email. We'll be happy to help you with every possibilities.
Thank you for your patience and understanding in this regard. We look forward to seeing you again soon.
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Ordered 16th October. So much for the price promise, if the price goes up they just don't fulfil and get you to cancel. Pissed doesn't cover it.
Order was fly more, and received this email today in response to one I sent them yesterday.
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