Mavic Deliveries - UK

[HeavensAbove]

I have no words...

 

[M4RK]

The suspense is killing me guys....!!!!!


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[M4RK]

What ARE Amazon on?????


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[HeavensAbove]

I feel like a kid who woke up on Christmas morning to see a wrapped present that looked like it contained a bike....

Only to find that Santa had left wrapping paper draped over the clothes horse.

 

[HeavensAbove]

I'm off to twitter to create a shitstorm

 

[DirkGently]

I'm off to twitter to create a shitstorm

This is unbelievable - heads need to roll at Amazon - its incompetence beyond words.

I really thought Amazon were getting Mavic deliveries - turns out they just shipping a load of P3S

You must be beyond gutted. Having to wait is hard enough - then getting the wrong item. Appalling.

 

[Chris_]

This is unbelievable. The cynic in me thinks Amazon are doing this on purpose so that you have to be refunded and re-order at the new, higher price.

 

[HeavensAbove]

This is unbelievable. The cynic in me thinks Amazon are doing this on purpose so that you have to be refunded and re-order at the new, higher price.

These are my thoughts. Out of order. It's not like they're even similar looking. The picture is on the box FFS. I think I may head up to their distribution centre!

 

[DirkGently]

These are my thoughts. Out of order. It's not like they're even similar looking. The picture is on the box FFS. I think I may head up to their distribution centre!

Everything is pretty automated - bar codes will be used for most things. I just can't understand how this can happen unless it really is deliberate.

 

[HeavensAbove]

There's another fellow on Twitter, same issue. It's not like just the odd one or two mispicks it's like a whole tranche of orders unless someone has received a Mavic from Amazon today?

 

[Buzz rabbit]

Just cancelled my amazon order. Already have a p3s, no need for another.
Will wait until things settle down before reordering.

 

[Chris_]

There's another fellow on Twitter, same issue. It's not like just the odd one or two mispicks it's like a whole tranche of orders unless someone has received a Mavic from Amazon today?

Yep, I've seen a couple of people on the DJI forums that have had the exact same issue. They may have had a delivery of P3 Standards in and they've been wrongly catalogued as Mavics. The guys picking the orders in the warehouse will just be told to go to a particular location on a shelf. They won't take note of the actual product that's there most likely.

 

[pierce]

Too many incidents to be a mistake.
Mavic was not blessed at all...

I believe no one will ever forget the Mavic

 

[Wacker2611]

I have no words...

That would be funny if we all didn't feel so bad for you. What a dogs dinner.


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[DirkGently]

There's another fellow on Twitter, same issue. It's not like just the odd one or two mispicks it's like a whole tranche of orders unless someone has received a Mavic from Amazon today?

How'd you get on with Amazon? Refund or sending another out?

 

[HeavensAbove]

How'd you get on with Amazon? Refund or sending another out?

They're forcing the refund route...

Your Account Amazon.co.uk
Message From Customer Service
Hello Dude ,

I'm sorry to hear about the problem you've had with your order #xxxxx x xxxxxxxxx

Normally, in this situation, I'd create a replacement order for the Incorrect item right away, to be sent to you as soon as possible at no additional charge.

Unfortunately, at the moment, "DJI Mavic Pro Fly More Drone - Grey" is unavailable from our suppliers and I can't send a replacement. However, we'll be happy to issue a full refund to the original payment method used when you placed the order.

Although the item might be available on our website from third party sellers, we can't source items from them. If you want to reorder this item, it may be available on the website from an alternative seller. You can check this by visiting the following link:

https://www.amazon.co.uk/gp/product/B01LY38V90

Please click on the following link to be brought to your personalised return label and follow the instructions provided:

https://www.amazon.co.uk/gp/orc/rml/exehw5773RMA

If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. Once you're signed in, try clicking it again or copying and pasting it into your browser's address window.

As the label advises a Collect+ return, you can return the item from any Collect+ outlets located across UK. You can find your most convenient Collect+ outlet using following link:

http://www.collectplus.co.uk ....

You'll be able to track your return using the following link:

https://www.collectplus.co.uk/track....

If you're returning items in which you've saved personal information, please erase this information completely before sending the item back to us.

When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details. You can see information about completed refunds in ‘Your Account’ once you've received a confirmation e-mail from us. You can view completed refunds in Your Orders, https://www.amazon.co.uk/your-orders, by selecting "Order Details".

Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

Read our Help pages for additional information about returns and refunds:

https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=502480

I hope this helps. We look forward to seeing you again soon.
Did I solve your problem?
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Warmest regards,
Shalini



Your feedback is helping us build Earth's Most Customer-Centric Company.

Amazon.co.uk
Original Message







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[Watty]

My God. What an absolute shambles of a company. Glad I'm not waiting for a Mavic from them.

 

[Wacker2611]

Is that message edited? He didn't really start it off with Hello Dude did he? Did he?


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[HeavensAbove]

No was going to use xxxxxxxxx's but got carried away...

 

[DirkGently]

What a disaster. I have one on order from them and now have to think whether to cancel. I think one guy on this forum got a Mavic from Amazon UK recently - or did I imagine that.