6month old M2P battery wont charge

Cpt.Barbossa1072 · Feb 28, 2021

Hello group...Mavic 2Pro newbie here... !got a new battery(4th one) for my M2P like 6 months ago & has about 10charge cycles on it ,& firmware updated,if i remember correctly...left it unused with a discharged percentange of about 65%,for storage,went to charge it again & now its "completely dead" wont light up or no response even after leaving it on different charges for 24hrs,no signs of swelling etc.anyone here have a hack/tip to "revive" the battery to charge again...?

justinca2013 · Feb 28, 2021

Cpt.Barbossa1072 said:
Hello group...Mavic 2Pro newbie here... !got a new battery(4th one) for my M2P like 6 months ago & has about 10charge cycles on it ,& firmware updated,if i remember correctly...left it unused with a discharged percentange of about 65%,for storage,went to charge it again & now its "completely dead" wont light up or no response even after leaving it on different charges for 24hrs,no signs of swelling etc.anyone here have a hack/tip to "revive" the battery to charge again...?View attachment 124792

Hey man I had the same thing happen to me a few months back. I was offloading pics after I landed the motors weren’t spinning but the drone was on and my battery hit 0% and died when I put it on the charger NOTHING!! I tried car charger, rapid charger standard nothing helped. Had to send to DJI and they replaced free even after warranty was over.

Deleted member 103366 · Feb 28, 2021

It might be worth checking exact dates and the DJI warranty period on batteries.

boblui · Feb 28, 2021

Sending it back to DJI is the only way to go.

GrafXXX · Mar 1, 2021

justinca2013 said:
Hey man I had the same thing happen to me a few months back. I was offloading pics after I landed the motors weren’t spinning but the drone was on and my battery hit 0% and died when I put it on the charger NOTHING!! I tried car charger, rapid charger standard nothing helped. Had to send to DJI and they replaced free even after warranty was over.

Same on my ma2 battery, I realized it wouldn’t charge and knew it had a 6 month warranty, but stupid me thought it was Jan 18 when it was actually Dec 18th ( the 6 month date), and I got busy with life and kept forgetting to put warranty claim in, thinking I would do it right after the holidays. Well after holidays I realized I somehow counted wrong months in my head, BUT DJI still replaced as a full warranty, it only had 40-50 charge cycles ( has to be under 100 for warranty) and was in flawless condition. I have seen some complaints with posts about the DJI customer service, but I have had a few situations since June that DJI seemed to extend superior customer service to me, I have no complaints. On 2 occasions not this one, I actually paid the $45 to 2 day air the ma2 to California from New Jersey, just because the free ground label could take 5-7 days transit and with COVID this year shipping on a lot of ground items have taken twice as long in some instances. But again I was slightly out of battery warranty and no questions asked

Cpt.Barbossa1072 · Mar 6, 2021

GrafXXX said:
Same on my ma2 battery, I realized it wouldn’t charge and knew it had a 6 month warranty, but stupid me thought it was Jan 18 when it was actually Dec 18th ( the 6 month date), and I got busy with life and kept forgetting to put warranty claim in, thinking I would do it right after the holidays. Well after holidays I realized I somehow counted wrong months in my head, BUT DJI still replaced as a full warranty, it only had 40-50 charge cycles ( has to be under 100 for warranty) and was in flawless condition. I have seen some complaints with posts about the DJI customer service, but I have had a few situations since June that DJI seemed to extend superior customer service to me, I have no complaints. On 2 occasions not this one, I actually paid the $45 to 2 day air the ma2 to California from New Jersey, just because the free ground label could take 5-7 days transit and with COVID this year shipping on a lot of ground items have taken twice as long in some instances. But again I was slightly out of battery warranty and no questions asked

hey thats awesome news...can tou provide me the steps in how u sent it in & got a replacement! i sent dji a ensil & spoke to a"live"agent but upon lookn into the battery,the said they wont honor the dead battery replacement cuz its way outta warranty.... they simply told me to buy another battery & mine has less than 20 charge cylces on it.... bummer