Altitude Limitation in FAA zone Wonky

akdrone · Feb 12, 2025

I flew in an FAA Authorization zone set at 200 feet with FAA LAANC permission with my Mav 3 Pro, Avata 2 and Mini 4 Pro. My Mav 3 would go to 151 feet, no more. My Mini would go to 200 feet and my Avata 2 could go above that if I allowed it. All three drones would allow me to fly to different altitudes. All had an excellent GPS lock - like 31 satelliltes or some such number - and all had their Max Altitude set to 400 feet or more. All have current firmware and the most recent Flysafe database as confirmed by DJI support. DJI is clueless and suggest I ask the FAA why they are limiting my drone (they are not, I'm sure). Apparently my DJI Mav 3 knows it's in an authorization zone and won't fly over 150 feet for no particular reason. I even redownloaded the firmware via my computer. No change. voodoo magic, baby.

msinger · Feb 13, 2025

Is there anything in the TXT flight logs that explains the limitation?

akdrone · Feb 13, 2025

msinger said:
Is there anything in the TXT flight logs that explains the limitation?

I can't imagine what could be there but I'll try to find out how to view them. I've done so in the past but don't remember how

. Uploading logs now to phantom help...not sure what I'd look for. Suggestions?

msinger · Feb 13, 2025

akdrone said:
I can't imagine what could be

There are normally warning messages displayed when the drone is being restricted.

akdrone said:
I've done so in the past but don't remember how

You can upload your flight logs here.

akdrone · Feb 13, 2025

phantom help seems to be stuck uploading the txt file. It's just 880 k and it's been "loading" for several minutes. odd. It does show a picture of the area...

msinger · Feb 13, 2025

Please attach the TXT file here.

akdrone · Feb 13, 2025

msinger said:
Please attach the TXT file here.

akdrone · Feb 13, 2025

Done. Phantomhelp.com doesn't seem to be responding. The image of the area shows up but the data never seems to show up..just "loading"...I'll give it more time...

msinger · Feb 13, 2025

Can you attach the TXT file directly here instead? You might have to zip it first.

akdrone · Feb 13, 2025

msinger said:
Can you attach the TXT file directly here instead? You might have to zip it first.

done. phantom help never got beyond showing the picture of the area....the data never showed up

msinger · Feb 13, 2025

I'm not sure what happened. It looks okay to me after I uploaded it here:

DJI Flight Log Viewer - PhantomHelp.com

msinger · Feb 13, 2025

The following messages were recorded:

0.0s: Aircraft in Warning Zone (Airport). Fly with caution (Code: 190002).
0.6s: Set maximum flight altitude to 46 m (151 ft).

It appears you had the maximum altitude set to 46 meters prior to takeoff. If you did not set that limit, then you should try updating the FlySafe database in DJI Fly.

akdrone · Feb 13, 2025

msinger said:
I'm not sure what happened. It looks okay to me after I uploaded it here:

DJI Flight Log Viewer - PhantomHelp.com

It loads the image but not any data in both Firefox and Safari on Mac OS 15.3.1. Stuck at Loading...

akdrone · Feb 13, 2025

msinger said:
The following messages were recorded:

0.0s: Aircraft in Warning Zone (Airport). Fly with caution (Code: 190002).
0.6s: Set maximum flight altitude to 46 m (151 ft).

It appears you had the maximum altitude set to 46 meters prior to takeoff. If you did not set that limit, then you should try updating the FlySafe database in DJI Fly.

Very interesting. My max altitude was set much higher than that and the FlySafe Database is updated to the latest version. Any ideas why phantomhelp might not be responding with data ?

msinger · Feb 13, 2025

akdrone said:
Any ideas why phantomhelp might not be responding with data ?

I'm not able to reproduce that. Does this page display properly?

akdrone · Feb 13, 2025

msinger said:
I'm not able to reproduce that. Does this page display properly?

No. The image shows up but none of the flight data shows up. It only keeps on saying "Loading" in Mac OS with both Safari and Firefox browsers. Mac and Browsers are up to date.

msinger · Feb 13, 2025

Which web browser are you using?

akdrone · Feb 13, 2025

msinger said:
Which web browser are you using?

I am using both Safari 18.3 and Firefox 135 aarc64. Both up to date, on Mac OS 15.3. Attached is what I get. Loading just sits there with either browser. I have 920Mbps down and 15 up. I won't use Chrome as it conflicts with a program that is important to me.