- Joined
- Dec 24, 2017
- Messages
- 31
- Reactions
- 16
- Age
- 81
I ordered, through Amazon, a Mavic 2 Zoom with Fly More Kit. It came from Beach Trading Company that advertises same day shipping. I ordered the product on a Thursday and it shipped on Sunday. It finally arrived the following Thursday. Good News, right? Not hardly. Only the drone arrived although I was charged for the kit. When I inquired about the kit, Amazon Customer Service located in the Philippines new nothing about it but notified the seller. The seller informed Amazon and me that they had no Fly More Kits and did not know when or if they would be getting them.
I told them I would return he drone. Generally, returning an Amazon order is pretty simple. Not so from this vendor. They did send me a Fed Ex Ground label, but told me they would not credit the account until they received it. When it was shipped to me it came by Fed Ex Air.
All in all, with multiple calls and emails to Amazon and to Beach Trading Company and the delay in not getting the product and the delay in getting the refund, it was a really poor experience. I would avoid buying anything from Amazon that is not in their warehouse or from a company that follows Amazon return rules.
I told them I would return he drone. Generally, returning an Amazon order is pretty simple. Not so from this vendor. They did send me a Fed Ex Ground label, but told me they would not credit the account until they received it. When it was shipped to me it came by Fed Ex Air.
All in all, with multiple calls and emails to Amazon and to Beach Trading Company and the delay in not getting the product and the delay in getting the refund, it was a really poor experience. I would avoid buying anything from Amazon that is not in their warehouse or from a company that follows Amazon return rules.