Can I ask for repaired parts (motor) to be returned?

Discussion in 'General Discussions' started by sandiego, Aug 10, 2018 at 3:19 AM.

  1. sandiego

    sandiego Active Member

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    I am having crash repairs to a Mavic Pro done by a Company near London. They are saying that they need to replace one of the motors and that means the whole front leg assembly.

    I don't understand this as I checked the motors where running OK before sending the drone to them. The only fault that I knew of was the gimble cable had come loose.

    Can I insist that they return the old parts when I get the drone back? Is there a Law in the UK cover that?
     
  2. Rafter

    Rafter Member

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    Can you not just tell them not to do anything regarding the motor/leg, do the other repairs, if necessary and return the Pro to you. You can then re-check the motor.
     
  3. Thunderdrones

    Thunderdrones Well-Known Member
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    OP, what is the name of the company you are using? If they are a DJI Authorized Service Center, you will not get the parts back.

    Also, if they are an authorized DJI shop, the motors on the Mavic can not be replaced independently of the arm.
     
    #3 Thunderdrones, Aug 10, 2018 at 7:46 AM
    Last edited: Aug 10, 2018 at 8:53 AM
  4. sandiego

    sandiego Active Member

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    The Company is I-Smash, based in West London, and yes, they are supposed to be DJI Authorized.

    They also said that the whole motor AND arm had to be replaced.
     
  5. Thunderdrones

    Thunderdrones Well-Known Member
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    If you dont like their price, get it back and bring it in to Spark Angels or other shop.

    Here is a list of UK shops:

    UK Drone repair?
     
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