Contact for DJI Store order queries?

[gnirtS]

I asked this on the other forum but got no sensible answer.

Is there a method for contacting DJI support for an order status query? Their website is full of support per product, refresh and everything else but nowhere at all mentions the store.

My order has now been stuck about 4.5 days on "Payment Authorized" with no movement to payment completion or shipping despite people ordering days later getting units shipped so obviously im wondering if theres an issue with payment or anything else.

But DJI don't seem to make it possible to actually contact a person to ask this.

I tried the facebook chat but its an AI bot who just keeps repeating "Estimate 3 - 5 business days" and ignores/doesn't understand the actual questions.

 

[BossBob]

DJI’s idea of time and the rest of the worlds don’t seem to be the same. They also seem to use the public holidays of every country in the world to extend the length of time they have your money (earning interest) and you don’t have the goods. There is not a lot that you can do other than go on to the DJI forums and see if a moderator can answer your queries.

 

[gnirtS]

It doesnt make sense when people ordering identical products days later are getting shipping though and mine is stuck in "Authorized" not "Completed" on payment. That hints to me as a problem hence wanting to actually contact a person to work outs whats wrong. This doesn't strike me as a shipping delay.

Also as its DJI Europe (based in Germany) EU law mandates them to provide a direct contact on the website of the online store. Which it appears it does not.

 

[teslar]

The chat via their app is fast to reply but the people on the other end have no real power todo anything. They will eventually escalate to a manager if pressed

 

[gnirtS]

Yeah i just found a chat bot via Edge browser (doesnt work on chrome) and useless. Just payed what "Authorization" means then said cant provide any more detail as its still within timeframe. Which told me nothing.

 

[Sprocket]

I suffered the exact same experience when I ordered my MPP. I had to cancel the original order and reorder again. Everything went through correctly with the second order.
They will probably give you some excuse that your order has to be handled "manually" by a specialist.
My advice is to cancel and place another order. You will be surprised at how fast it goes through.

 

[Kilrah]

Also as its DJI Europe (based in Germany)

There's your "problem"... They as usual serve US/Asia first.
Friend who ordered first thing to Europe also has his order that still hasn't shipped.

EU law mandates them to provide a direct contact on the website of the online store. Which it appears it does not.

It's right there at the bottom of the store home page.