Controller 5D button missing

RENOT67 · Jan 19, 2017

FPVme said:
Get this case ordered (ships from China) in the mean-time

Just contacted the selling company and as a DJI dis, they have said that they will handle it all for me. Now pushing for a complete replacement unit to be sent (they are based in Melbourne) so hopefully only offline for 3-4 days, which is much better than 3 weeks !!

FPVme · Feb 16, 2017

I just got my controller back today. it took 4 weeks exactly from the day I mailed it to them (California location). The controller I received back appears to be used (a couple of barely noticeable scuffs) but in very good condition. They did include 2 cables (I had not sent them cables).

RENOT67 · Feb 16, 2017

I spoke with the seller (official DJI one) and they said that the button can come off but shouldnt. They suggested pushing hard down on it to "click" it into position, but as this is a 5D (ie pushing is a function of the button and I dont want to damage it. I've decided to push moderately hard and just be very careful when storing. Fortunately its not come of as yet but if it does and I lose it then it will go back. Just didnt want to lose the controller for 4 weeks as I'm having way too much fun as it is

GREAT DRONE!!

FPVme · Feb 16, 2017

RENOT67 said:
I spoke with the seller (official DJI one) and they said that the button can come off but shouldnt. They suggested pushing hard down on it to "click" it into position, but as this is a 5D (ie pushing is a function of the button and I dont want to damage it. I've decided to push moderately hard and just be very careful when storing. Fortunately its not come of as yet but if it does and I lose it then it will go back. Just didnt want to lose the controller for 4 weeks as I'm having way too much fun as it is GREAT DRONE!!

There are tear down videos on youtube... the button is one piece and doesn't separate and pop off. It breaks off. They replaced my controller (they didn't pop the button back on... I tried that before seeing the videos)

RENOT67 · Feb 16, 2017

Arrhh that changes things... I think I will let the rush die down for a while and then see if I can organise a replacement to be sent and then I can send back the original, so I dont have to be without the controller for any time. The DJI seller might be able to assist wihtout shipping off shore. Thanks for the tip though!!

FPVme · Feb 16, 2017

RENOT67 said:
Arrhh that changes things... I think I will let the rush die down for a while and then see if I can organise a replacement to be sent and then I can send back the original, so I dont have to be without the controller for any time. The DJI seller might be able to assist wihtout shipping off shore. Thanks for the tip though!!

If it was summer here, I would have just flown it without the button for a few months. it was a tough 4 weeks. When I popped mine back on... it lasted for a day or two before coming out again. Hopefully yours last longer. Worse case: flying without that button is manageable. Good luck.

FPVme · Mar 6, 2017

I'll buy a controller from someone if it's just missing the D button

flyNfrank · Mar 6, 2017

That would suck for the 5D button to get lost. Especially when you want to use the zoom!

guest1231 · Mar 19, 2017

Same missing button issue here. No 5D button on my remote control as shipped from DJI Direct unless I failed to spot it in the packaging detritus. Never saw one on my RC. I thought the stem was a "button" that needed to be pressed with a tool because it controlled something not to be messed with in flight. Oh, well.

Does having DJI Care-Refresh accelerate the 4-week replacement process mentioned by a fellow Californian?

oferlaor · Mar 19, 2017

silly question, but who cares?

There are too many buttons on the remote and to be honest, I have not really used the 5D button and I can't figure out what to use it for.

Soundtekk · Mar 19, 2017

oferlaor said:
silly question, but who cares?

There are too many buttons on the remote and to be honest, I have not really used the 5D button and I can't figure out what to use it for.

Zoom is good on there!

oferlaor · Mar 19, 2017

I shoot 4K and zoom during edit...

Kingkong · Mar 19, 2017

Soundtekk said:
Zoom is good on there!

Apart from zoom is there any other use for it?

Soundtekk · Mar 19, 2017

Kingkong said:
Apart from zoom is there any other use for it?

You can program its uses on the RC

armoredsaint · Mar 19, 2017

I would be nervous in sending anything back to DJI, how long is the whole process now? 4-6 weeks and it might not even be your originally controller.

dewster · Mar 19, 2017

Jetek said:
I've been using the packaging protection method which works great and it was free!

Sent from my iPhone using MavicPilots

It certainly works. I use it in my Flymore softcase.

guest1231 · Mar 19, 2017

oferlaor said:
silly question, but who cares?

There are too many buttons on the remote and to be honest, I have not really used the 5D button and I can't figure out what to use it for.

I, and I suspect others, care because it goes to DJI quality control which is important when investing big bucks in their products — and this is a reality check on the benefits of spending $99US for DJI Care and its alleged priority repairs.