Crystalsky 7.85 Black Screen

[Andre Coleman]

Help!
I sold my crystalsky 7.85 ultra and the guy says the screen is black!
It was working fine when I sent it to him.
I'm refunding his money but now I have a broken $900 monitor.
Anyone know where I could get a diagnosis and fix for it?
I think DJI doesn't deal with them anymore.
I'm MAD!!

 

[lannes]

Looks like they must have burnt out the backlight on the panel, it must have been at full power for a long time and caused a solder re-flow from excessive heat generated.
Unfortunately I have heard of a fix other than a panel replacement, users with backlight failures were given new CS's as part of their warranty claim.

Is it still under warranty as you could get it replaced if it is ?

 

[JAW]

I think DJI doesn't deal with them anymore

They still provide support for it.

 

[Andre Coleman]

Looks like they must have burnt out the backlight on the panel, it must have been at full power for a long time and caused a solder re-flow from excessive heat generated.
Unfortunately I have heard of a fix other than a panel replacement, users with backlight failures were given new CS's as part of their warranty claim.

Is it still under warranty as you could get it replaced if it is ?

It's been a couple of years. I doubt it. Thanks for the information. Thats what I thought. Crap!

 

[Andre Coleman]

How w

It's been a couple of years. I doubt it. Thanks for the information. Thats what I thought. Crap!

Ho would I go about contacting DJI to try to get a fix?

 

[Repaid1]

How w
Ho would I go about contacting DJI to try to get a fix?

Seriously???? Okay...allow me: DJI Repair Service Center

And in case you haven't thought of it...I would seriously look at the serial number of the CS you got back...as I bet a dime to a dollar he switched it or he broke it (Yours)...I would never have refunded, but that's me.

 

[zeusfl]

That really sucks.

 

[Andre Coleman]

Seriously???? Okay...allow me: DJI Repair Service Center

And in case you haven't thought of it...I would seriously look at the serial number of the CS you got back...as I bet a dime to a dollar he switched it or he broke it (Yours)...I would never have refunded, but that's me.

Thank you ?

 

[lannes]

Seriously???? Okay...allow me: DJI Repair Service Center

And in case you haven't thought of it...I would seriously look at the serial number of the CS you got back...as I bet a dime to a dollar he switched it or he broke it (Yours)...I would never have refunded, but that's me.

Yes, I always take a time stamped video of the item working before sending it off and record all the S/N's

 

[Andre Coleman]

Yes, I always take a time stamped video of the item working before sending it off and record all the S/N's

I am stupid!
I have many deals done and a perfect rating but never thought about doing that.
I am an idiot!

 

[lannes]

I am stupid!
I have many deals done and a perfect rating but never thought about doing that.
I am an idiot!

Did you have the original serial number?

 

[Andre Coleman]

Did you have the original serial number?

No, I thought I did but no.
I live in this 50x50' room. I can't find anything!