I bought x1 Mavic 2 Pro, Fly more kit, and DJI Care Refresh on the 28th of August.
DJI billed me for x2 Mavic 2 Pro, Fly more kit, and DJI Care Refresh kits.
I noticed their error and pointed it out, which was the same day, and sent them an email. I got a reply someone would look into it.
I waited for the whole weekend to see a further email and cancel of their mistake.
What I got instead was that the items were being sent to me and I could not cancel my orders. Grrrrr.
I complained and have complained many times to DJI about this.
DJI told me it was s simple process of just refusing one of the packages when it arrived and keep the other one, I would then get a refund.
What they failed to mention that the refund could take 30 days to be back in my bank account after they spent time inspecting it.
So I opened, but never flew the second drone, I noticed the video feed had white spots and lines on the video so this drone was a DOA.
I told them about that, and asked for them to return it, for a full refund.
At this moment I am out £3594.
With only one DOA drone.
I returned the second drone via their courier and many complaints later they email me to ask me to cancel my Paypal cases against them.
I told them no.
This morning, I receive an email from DJI, telling me, victoriously, they are going to refund me £1688 for the Drone I refused, as per their request. This would be welcome news if it was not that they billed me £1797 originally for an order I did not make.
They even provided a link to my order which clearly states I paid £1797 for my order, but in their summary, they only included part of them order and the missing part of the order is the bit I'm out, which is the DJI Care Refresh.
I never received the drone, I never had use of it, they told me to refuse it and I would get a full refund and now they are not going to give me a full refund. WTF?????
DJI are a total shower!
DJI billed me for x2 Mavic 2 Pro, Fly more kit, and DJI Care Refresh kits.
I noticed their error and pointed it out, which was the same day, and sent them an email. I got a reply someone would look into it.
I waited for the whole weekend to see a further email and cancel of their mistake.
What I got instead was that the items were being sent to me and I could not cancel my orders. Grrrrr.
I complained and have complained many times to DJI about this.
DJI told me it was s simple process of just refusing one of the packages when it arrived and keep the other one, I would then get a refund.
What they failed to mention that the refund could take 30 days to be back in my bank account after they spent time inspecting it.
So I opened, but never flew the second drone, I noticed the video feed had white spots and lines on the video so this drone was a DOA.
I told them about that, and asked for them to return it, for a full refund.
At this moment I am out £3594.
With only one DOA drone.
I returned the second drone via their courier and many complaints later they email me to ask me to cancel my Paypal cases against them.
I told them no.
This morning, I receive an email from DJI, telling me, victoriously, they are going to refund me £1688 for the Drone I refused, as per their request. This would be welcome news if it was not that they billed me £1797 originally for an order I did not make.
They even provided a link to my order which clearly states I paid £1797 for my order, but in their summary, they only included part of them order and the missing part of the order is the bit I'm out, which is the DJI Care Refresh.
I never received the drone, I never had use of it, they told me to refuse it and I would get a full refund and now they are not going to give me a full refund. WTF?????
DJI are a total shower!