Most feedback on DJI service is positive, so too the Care Refresh system.
I think it's best to know what you're getting with Care Refresh, normal warranty, etc, as with certain things it could simply be warranty (sometimes even basic pilot errors), while in cases of most pilot error scenarios, then Care Refresh would be great to have taken out.
Yes, corona has slowed the shipping world down A LOT, so perhaps don't expect 3 or 4 day miracles, though they can happen.
Then there are times like around Christmas / New Year where there is vastly increased strain by the sheer volumes being moved domestically and internationally.
Just before Christmas I received an envelope with a template from a client in Melbourne (under 700km by air) sent Express Post, normally next day service, but I've been finding an extra day is more usual lately.
It took 7 days, I was convinced she might have sent normal post, and would be tough getting the order to her before Christmas, even by Express Post.
I got the job done and packed same day, sent Express (a large-ish box) back to her same day, and it arrives next day in her hands, go figure.
They did a pretty good job with your
@Roger.Joys hope it's all going well now.