Deleted member 24841
A couple of weeks ago I noticed that parts of the text display on my Mavic Remote Controller were missing making it difficult to read, particularly battery percentage. I contacted DJI support and they responded quickly advising me to complete a repair form. I needed to contact them a couple of times before doing this and each time the response was quick and personal to my query, not a generic cut and paste reply. The controller was shipped on the 30th November and I tracked it to the repair centre in Europe. I received an acknowledgement that the item would be repaired under warranty, even with a photo attached of the faulty unit. I then received an email advising that my RC had been shipped an that it would be with me on Monday 11th December, it actually arrived a day late due to heavy snow in the UK. but that's not DJI's fault! I've now received a new controller which I have just paired with my Mavic and I'm ready to play again! There's a tendency these days to just report bad service, but I have to say I was more than pleased with the speed and efficiency given to me by DJI.