DJI Exchange/Support Experience

philosophydan · Nov 21, 2016

Hi Mavic Folks,

I'm one of the lucky people who ordered early, and I received my Mavic November 7th, but there was an error on every flight. I contacted support immediately (afternoon of the 7th), and they had me send it in for exchange. When I asked how long it would be, they said 1-2 weeks. Tomorrow is 2 weeks, and I still haven't heard anything from them except that it arrived (even though I've asked twice over email). Does anyone have experience exchanging their mavic? If so, how long did it take? Does anyone know if I can just request a refund now and try to source one locally?

I'd love to have my drone for thanksgiving, but it looks unlikely now.

Thanks for any insight!

msinger · Nov 21, 2016

philosophydan said:
Does anyone know if I can just request a refund now and try to source one locally?

No. You're too far beyond the allowed time frame to request a refund.

philosophydan · Nov 21, 2016

msinger said:
No. You're too far beyond the allowed time frame to request a refund.

Really? Even though I only had it for one day actually in my possession? That would be a pretty crappy policy if they count the time THEY have it against you ...

msinger · Nov 21, 2016

They are pretty strict with their policies. I guess you have nothing to lose by asking though.

Anthony · Nov 21, 2016

philosophydan said:
Hi Mavic Folks,

I'm one of the lucky people who ordered early, and I received my Mavic November 7th, but there was an error on every flight. I contacted support immediately (afternoon of the 7th), and they had me send it in for exchange. When I asked how long it would be, they said 1-2 weeks. Tomorrow is 2 weeks, and I still haven't heard anything from them except that it arrived (even though I've asked twice over email). Does anyone have experience exchanging their mavic? If so, how long did it take? Does anyone know if I can just request a refund now and try to source one locally?

I'd love to have my drone for thanksgiving, but it looks unlikely now.

Thanks for any insight!