DJI mini 2

[anjana dolewatta]

I bought my mini 2 on 10/12/2020 from Country of Sri Lanka.yesterday 14/12/2020 I was flying it for 16 minutes at once when drone was 30-50 meter above it came the message of "unable to rotate motor please check any object or contact DJI" warning and in a flash before I touch the joystick it fell.LLuckily it fell on a big bush and no damge.After that I turned of it worked fine now I am scared to even touch it.Please help

 

[boblui]

I am afraid the only way to deal with it is to send it back to DJI for replacement.

 

[anjana dolewatta]

Thanks Sir.made a complain through Face book.They said they would send me a mail within 2 days.Still waiting .Feeling my all savings gone.

 

[Kilrah]

Why facebook instead of the support page on the site??
Also, don't make 2 threads about the same thing...

 

[anjana dolewatta]

Why facebook instead of the support page on the site??
Also, don't make 2 threads about the same thing...

I did not know Sir.Now what I have to do wait till they send me mail or make new complain from support page? Thanks

 

[hiflyer201]

I would make a new complaint. Insist that they give you an action number.

 

[anjana dolewatta]

I would make a new complaint. Insist that they give you an action number.

They promised me to send a mail within 2 days Sir,Today is the second day I am waiting.

 

[icecoldgin]

If you bought your Mini from an DJI authorized distributor, they should help you claim your warranty.

That is what I did in my case and the dealer dealt with DJI on my behalf.

Unfortunately, in our part of the world, warranty claims can take long. In my case, it is already close to a month since I filed my warranty claim and I am still waiting for the new replacement Mini to arrive.

 

[hiflyer201]

they usually email it pretty fast..did you check your junk mail?
good luck with your claim!

 

[anjana dolewatta]

I would make a new complaint. Insist that they give you an action number.

Thanks Sir.I would.

 

[anjana dolewatta]

they usually email it pretty fast..did you check your junk mail?
good luck with your claim!

Today Is the 2nd day.No luck in junk..Still waiting Sir

 

[anjana dolewatta]

If you bought your Mini from an DJI authorized distributor, they should help you claim your warranty.

That is what I did in my case and the dealer dealt with DJI on my behalf.

Unfortunately, in our part of the world, warranty claims can take long. In my case, it is already close to a month since I filed my warranty claim and I am still waiting for the new replacement Mini to arrive.

 

[anjana dolewatta]

The Distributor told he would do something but no luck yet Sir.Thanks

 

[anjana dolewatta]

 

[JAW]

Well there ya' go! A good outcome.

 

[Lajser]

Same thing happened to my mini 2, got it replaced for free whiteout any hassle!

 

[anjana dolewatta]

Same thing happened to my mini 2, got it replaced for free whiteout any hassle!

Sir What didi you get new? Only drone or fully package?

 

[Tony McDrone]

Sir What didi you get new? Only drone or fully package?

They will normally send you just the drone. But if your drone is repaired they’ll need to test it using new props, and they will send those along with the drone. You can expect to be charged for those props.

 

[anjana dolewatta]

This is under warranty and they requested send the drone for free service

They will normally send you just the drone. But if your drone is repaired they’ll need to test it using new props, and they will send those along with the drone. You can expect to be charged for those props.

 

[Tony McDrone]

This is under warranty and they requested send the drone for free service

This is to answer your question regarding what was sent...the drone or package. They will only replace what is inoperable.