DJi service.

[Andrew.m667]

Hello,

I just wanted to share my experience with DJI in a bad situation. About two weeks ago I was flying my drone around my neighbourhood when I suddenly got a GPS signal loss and lost all control of my drone. After hours of searching for this drone and posting flyers and putting it on social media nothing turned up. So I contacted DJI to let them know what was going on since I sent them all my flight data and a description of what happened and two weeks later they sent me a brand new mavic. I was not expecting them to replace my drone without returning the body. Needless to say I was very happy about the news.After receiving my new Mavic it was extremely easy to transfer my DJ I care from my old Mavic to my new Mavic.
Thank you DJI for giving me the best support I have ever received with the product.

 

[Youser]

You don't work for DJI, do you?

 

[Andrew.m667]

No I don’t work for dji.

 

[Lon Denard]

No I don’t work for dji.

I have had nothing but good service from them as well. I crashed my drone, totally my fault and they took care of me anyway. I got email responses within a day and my issue was resolved within a couple weeks as well.