DJI shipment stuck in Memphis

[Papabri]

OK, what do I do now?

My $1,600 shipment from DJI China is stuck just a few hours away from me in Memphis, and the documentation was “illegible”? What, written in Chinese, I suppose? Is it up to ME to figure this out? Surely, DJI ships to the US almost daily, so what’s the problem?

Has anyone had this situation before?

 

[DoomMeister]

Sounds more like it has not cleared US Customs as FedEx is just a shipper and only needs a shipping label. They must be waiting for Customs to release the package for delivery. Did you try contacting FedEx for an explanation? Just so you know, we are owners just like you. This is not a DJI owned forum.

 

[Papabri]

Sounds more like it has not cleared US Customs as FedEx is just a shipper and only needs a shipping label. They must be waiting for Customs to release the package for delivery. Did you try contacting FedEx for an explanation? Just so you know, we are owners just like you. This is not a DJI owned forum.

Yes, I know this is not a DJI-owned forum. I’m just wanting
to know from other customers if this is SOP for shipments coming from DJI in China. I tried asking FedEx how to send a copy of the invoice, which the notice is asking for, but no logical response. Does DJI know about this delay, and is DJI furnishing the requested information to customs or whoever?, because I don’t know if I’m supposed to be doing something, and if so, how.

 

[DoomMeister]

Yes, I know this is not a DJI-owned forum. I’m just wanting
to know from other customers if this is SOP for shipments coming from DJI in China. I tried asking FedEx how to send a copy of the invoice, which the notice is asking for, but no logical response. Does DJI know about this delay, and is DJI furnishing the requested information to customs or whoever?, because I don’t know if I’m supposed to be doing something, and if so, how.

If others have had a similar experience, hopefully they will respond and be able to give you the proper course of action.

 

[msinger]

Is it up to ME to figure this out?

No. DJI will work it out and the shipment will be released.

 

[Platinum 4 ever]

Sounds more like it has not cleared US Customs as FedEx is just a shipper and only needs a shipping label. They must be waiting for Customs to release the package for delivery. Did you try contacting FedEx for an explanation? Just so you know, we are owners just like you. This is not a DJI owned forum.

This is not a DJI owned forum??? That’s a controversial matter....[emoji848][emoji848][emoji848]

 

[msinger]

This is not a DJI owned forum??? That’s a controversial matter....[emoji848][emoji848][emoji848]

Well, DJI (the company) does not own, run, and/or participate in this forum.

 

[Lastrexking]

You might want to change the title of the threa to properly explain your problem. People might not read it as it stands.

 

[Papabri]

Here’s the latest. Delayed in Memphis yesterday. Something - I don’t know what - shipping from China today.

best I can figure, it’s a missing part of the physical shipment or it’s whatever paperwork that US Customs needed from DJI.

I wasn’t this nervous waiting for my first kid to arrive! LOL.

 

[kumar]

Here’s the latest. Delayed in Memphis yesterday. Something - I don’t know what - shipping from China today.

best I can figure, it’s a missing part of the physical shipment or it’s whatever paperwork that US Customs needed from DJI.

I wasn’t this nervous waiting for my first kid to arrive! LOL.

did you get your drone? My drone shipping is same status with Memphis and again starting transit from china.