DJI support question from newbie!

[Paul_H]

Hi All, Does anyone know if there is a UK support office for DJI and/or has anyone had missing item issues resolved?
Just picked up my first ever drone a few days ago - Air 2. Found the RC-Lightning cable missing so went to DJI chat online to ask about getting a replacement. After that chat I very quickly received an email from DJI acknowledging my request (email contained the serial number I had quoted) which stated that I'd get a follow up email with further details for my enquiry.
I noticed the time stamp on the email was GMT +8, so they're obviously not local! I've not had any follow up yet. Thanks for any info.

 

[THE CYBORG]

Hi Paul_H Welcome to Mavic Pilots.

I haven't had any dealings with DJI support but they must have stock in the UK, I bought some batteries direct from DJI and they had a UK shipping address.
Don't know if THIS 7 ways to contact DJI will help.
Hope you get things sorted soon.
New flyer advice,
Wide open space.
Slow & easy
Power-lines & trees are evil.
Don't expect RTH (Return To Home) to save you especially if you are under trees.
Don't forget to read the manual
Download Air 2 manual HERE
Most of all have FUN

 

[Paul_H]

Hey Cyborg, thanks for that! There's a UK phone number in there that I'll try.
It's all unpacked and charged, just want the right cable to fly it now....

 

[Meta4]

Found the RC-Lightning cable missing so went to DJI chat online to ask about getting a replacement.

Just use another cord.
If you have an Apple device, you must have a cord you use to charge that?
Or electronics stores are full of them.

 

[THE CYBORG]

Nanjad by Meta4
Do you have a cable with the necessary contacts ? I don’t have an iPhone or an air 2 but any cable with the correct contacts should get you flying.

 

[Paul_H]

Thanks both of you,
Can't use the iPhone charging cable as that is standard Usb on one end, not the small "RC" connector.
I have just ordered one in the last few minutes, but just a bit peeved at having to spend another UK £18 on what should be in the box that cost me UK £949 five days ago !
Just for ref, for UK users - the UK phone number seems just to give multiple variations of contacting them via their online support systems.

 

[MavicAir2Marc]

Mine came with the proper cable already in the remote. Make sure that it's not already connected, you have to lift the antenna and the 2 plugs that you see in the antenna well should have a small cord connected at both ends to the remote. Lift the left-hand one and it goes to your phone, the other stays in the remote.

 

[DanMan32]

And the RC's port is USB-C. A replacement cable would be USB-C to lighting. With laptops going to only C ports, the cable is becoming common.

 

[Paul_H]

Hadn't realised it was USB-C, but thank you. And I did get one sent from DJI which arrived shortly after the Christmas period at no cost. So thumbs up to them for that.