Fair Warning. DJI Repair

[Nomand Eloc]

Sent the bird and controller back to the Carson Ca for repair. I forgot to remove the small cable that connects the controller to your phone. I happen to use Android, and when they sent my repair back the controller was new and had a Lightning cable installed.

Please double check to make sure you do not include your cable and check for filters before sending anything back for repair.

 

[chippie]

Sent the bird and controller back to the Carson Ca for repair. I forgot to remove the small cable that connects the controller to your phone. I happen to use Android, and when they sent my repair back the controller was new and had a Lightning cable installed.

Please double check to make sure you do not include your cable and check for filters before sending anything back for repair.

That is a real pain but on the bright side the lightning cable costs twice as much as the Micro-USB one lol

 

[erkme73]

When I sent mine back, I asked what they wanted. The reply was "remote control and MP only". So I took EVERYTHING out/off. Props, cables from the RC, etc. The only thing I left was the gimbal lock and cover. They sent it back with a new lightning cable, and a full set of blades, plus two for the back (bottom when folded/packed). Maybe they would have sent the extra blades anyway, but who knows.

FWIW, the 'repair' as documented indicated that they replaced parts on my bird - but the reality is I got a replacement bird, and new remote.

 

[Nomand Eloc]

When I sent mine back, I asked what they wanted. The reply was "remote control and MP only". So I took EVERYTHING out/off. Props, cables from the RC, etc. The only thing I left was the gimbal lock and cover. They sent it back with a new lightning cable, and a full set of blades, plus two for the back (bottom when folded/packed). Maybe they would have sent the extra blades anyway, but who knows.

FWIW, the 'repair' as documented indicated that they replaced parts on my bird - but the reality is I got a replacement bird, and new remote.

Same here new bird and controller. Plus extra blades and a lightning cable. Just wish I would have removed my android cable.

 

[Tyler Draper]

How long did the process take I'm shipping mine out tomorrow


Sent from my iPhone using MavicPilots

 

[Nomand Eloc]

Fast one day to fix. One day to ship, and receive. I do live only 200 or so miles away from the west coast repair center however.

 

[Tyler Draper]

Fast one day to fix. One day to ship, and receive. I do live only 200 or so miles away from the west coast repair center however.

Sweet I'm about 450 miles out


Sent from my iPhone using MavicPilots

 

[Motley]

Same for me, got extra props and new Mavic but they sent me the same battery I sent them (it was marked). I got my Mavic back less than 2 weeks after sending it and that was over the Christmas holiday. I am 3 states away.