Flyaway on Waypoints - DJI support and offer is terrible

[Justin Playfair]

The DJI forum moderators make no decisions and offer no replacements.
They rarely say anything that isn't vague.
They have very little knowledge about DJI drones and there's very little evidence that any of them even fly drones.

I don't disagree with anything you said, nor does it appear to contradict anything I wrote, so I'm not sure how to respond to this. But then I guess I just did, didn't I?

 

[Meta4]

I don't disagree with anything you said, nor does it appear to contradict anything I wrote, so I'm not sure how to respond to this. But then I guess I just did, didn't I?

But you ignored what I wrote in post #91.

 

[sar104]

Oh, I get your drift. I'm well aware of the pecking order here and don't intend to be a regular participant.

There's no pecking order - the playing field is level. There are some other expectations of etiquette though.

 

[Justin Playfair]

The mobile device DAT file is readable - it's only the aircraft DAT file that cannot be decrypted. I agree that DJI is generally fine about accepting fault when it can be demonstrated.

True, though it's not likely to offer much more beyond what's in the TXt

But you ignored what I wrote in post #91.

Which part do you mean that you believe I ignored? I thought I did address your comments.

 

[Justin Playfair]

There's no pecking order - the playing field is level. There are some other expectations of etiquette though.

I don't believe I've violated any forum rules, though as you're well aware, there is a mechanism for reporting me if you believe otherwise. I'm obviously at the mercy of the moderators, but I don't believe you're one of them, are you?

I would have to disagree about the pecking order, but that's a matter of opinion, isn't it?

 

[7thstring]

See post #45 in this thread:

Disconnected in flight - Mavic 2 Pro gone

In email conversations I had with DJI service center addressing the issue as to why I was not able to record or find the yyyy-mm-dd_hh-mm-ss_FLYxxx.DAT files in the folder FlightRecords/MCDatFlightRecords using iTunes to download them, DJI’s response back from DJI Engineers reads and I quote –...

mavicpilots.com

DJI ended up offering a 60% discount after starting at 30%.

Thanks I might try that 60% would be some 350€ so acceptable.

 

[Justin Playfair]

Thanks I might try that 60% would be some 350€ so acceptable.

Of course, if you manage to recover the aircraft and DJI determines it was due to a defect, you'll get a replacement at no cost.

 

[JAW]

Thanks I might try that 60% would be some 350€ so acceptable.

And if I'm not mistaken, DJI applies the discount to just the aircraft price, not a complete package (which I think @sar104 mentioned somewhere in this thread.)

 

[WithTheBirds]

Thanks I might try that 60% would be some 350€ so acceptable.

I think that thread is one place I saw the 50%... let’s see if you find your bird first.

 

[7thstring]

And if I'm not mistaken, DJI applies the discount to just the aircraft price, not a complete package (which I think @sar104 mentioned somewhere in this thread.)

Yes, only they didn't tell me what the aircraft price is (hence my original doubt that it could have been 30% of €1249), so I'm waiting for them to formulate a concrete offer. 50% or 60% of the aircraft price would be reasonable given the conditions.

 

[7thstring]

I think that thread is one place I saw the 50%... let’s see if you find your bird first.

There was 60% I confirm. And the usual nasty (as much as illiterate) comment saying something like "If I was you I'd wait for them to offer 150%"...

 

[sar104]

I don't believe I've violated any forum rules, though as you're well aware, there is a mechanism for reporting me if you believe otherwise. I'm obviously at the mercy of the moderators, but I don't believe you're one of them, are you?

I didn't realize that anyone had accused you of violating forum rules - certainly not in this thread. I'm not a moderator so I wouldn't know if anyone had complained about any of your posts

I would have to disagree about the pecking order, but that's a matter of opinion, isn't it?

Of course - you can hold any opinion you like. So let me ask a different question - how does this "pecking order" manifest itself?

 

[WithTheBirds]

There was 60% I confirm. And the usual nasty (as much as illiterate) comment saying something like "If I was you I'd wait for them to offer 150%"...

I thought the 150% comment was entertaining given the context. It’s all about perspective I guess.

 

[Justin Playfair]

There was 60% I confirm. And the usual nasty (as much as illiterate) comment saying something like "If I was you I'd wait for them to offer 150%"...

If you're referring to my comment, I was merely pointing out that getting a free replacement is better than getting one discounted by 30% or 60%, and that a free one is an option if you manage to locate the aircraft and truly believe the loss was due to a defect.

 

[Justin Playfair]

I didn't realize that anyone had accused you of violating forum rules - certainly not in this thread. I'm not a moderator so I wouldn't know if anyone had complained about any of your posts



Of course - you can hold any opinion you like. So let me ask a different question - how does this "pecking order" manifest itself?

I'd prefer to discuss the OP's situation rather than letting you turn this into a referendum on me, which I believe might be a violation of the forum rules. Nice try, though.

 

[7thstring]

I thought the 150% comment was entertaining given the context. It’s all about perspective I guess.

I didn't mean negative-nasty rather humorous-nasty.

 

[7thstring]

If you're referring to my comment, I was merely pointing out that getting a free replacement is better than getting one discounted by 30% or 60%, and that a free one is an option if you manage to locate the aircraft and truly believe the loss was due to a defect.

Mumble... I don't recall the comment coming from you. Was rather by someone else who commented earlier on this very post. But anyway no problem, it was only a funny comment as WTB pointed out.

 

[Meta4]

Which part do you mean that you believe I ignored? I thought I did address your comments.

Most of it, particularly the last two sentences.

 

[WithTheBirds]

If you're referring to my comment, I was merely pointing out that getting a free replacement is better than getting one discounted by 30% or 60%, and that a free one is an option if you manage to locate the aircraft and truly believe the loss was due to a defect.

It’s about what facts can be reasonably demonstrated. If it was simply a matter of belief as the threshold the new drone would be with the courier already.

 

[sar104]

I'd prefer to discuss the OP's situation rather than letting you turn this into a referendum on me, which I believe might be a violation of the forum rules. Nice try, though.

You are very strange, and you are doing a fine job of derailing this thread with random accusations.