Getting Service on Mavic 4 Pro in US

[bkushner]

After a couple of weeks of asking DJI to confirm I have a warranty on my Adorama bought drone they finally confirmed I do. However, they say if I need service sorry they can't service it. Tells me to wait for things to normalize. Very strange response. How can they allow drones to be sold in US by Adorama and B&H knowing full well they can't service them?

 

[Dave Pitman]

Not sure where you've been. But it's pretty common knowledge by now that DJI would like nothing better than to provide you with service. You need to talk to your gov't to see why they won't let DJI provide that service.

I suspect that if you are unhappy with your purchase of an M4P that sort of slipped through the cracks, there will be folks willing to take it off your hands.

 

[mavic3usa]

After a couple of weeks of asking DJI to confirm I have a warranty on my Adorama bought drone they finally confirmed I do. However, they say if I need service sorry they can't service it. Tells me to wait for things to normalize. Very strange response. How can they allow drones to be sold in US by Adorama and B&H knowing full well they can't service them?

Contrary to popular belief, DJI has no say over what Adorama and B&H sells and as is true the other way around, they can't force Best Buy and Amazon to sell them. DJI is a Chinese company, they can't dictate what an American company does. It's a fantasy that all manufacturers punish merchants by controlling their inventory and removing them from "approved" lists, etc....again, that nonsense happens in the electronics (particularly the camera) space from the 80, 90s, 2000s, the cut-throat camera and lens business rife with black markets and no warranties, fake specifications, knock-off products from Japan, Korea, China, all over the far east; not with DJI and drones.

DJI stands behinds every single product that comes out of their factory, if they make it, they stand by it; they don't revoke customer warranties and deny warranties because you didn't pay a minimum amount or send in a warranty card in a few days or other nonsense or because you didn't perform some type of maintenance or upkeep. If it's a genuine DJI product, it has a warranty no matter where it is in the world. DJI is a breath of fresh air; they have rules and policies but they're not draconian. I know some people have had poor experiences with DJI and their employees, store, reps, customer service...they're not perfect; but they are not trying to carry over the shady business that is the consumer camera industry from greedy, dishonest manufacturers who don't care about their customers.

 

[jaja6009]

A couple of months ago I was lucky in that it took a month to get a Care replacement for an Avata 2. (Don't go from a simulator to outside in Acro mode with this drone, get a dedicated FPV drone, LOL). DJI "snuck" it to me via DJI Canada.

Maybe think of it this way, when DJI is gone, at least you have the Mavic 4 Pro since I highly doubt that any other company will have an equivalent offering at a similar price point for a while.

I bought a Matice 4 E, not because I needed it (Own a Phantom 4 RKT), but because I have a feeling it will be the last new model DJI Enterprise drone I will ever get.

Stop worrying about it and go take some awesome images and video, and please share the really good ones!

 

[GadgetGuy]

After a couple of weeks of asking DJI to confirm I have a warranty on my Adorama bought drone they finally confirmed I do. However, they say if I need service sorry they can't service it. Tells me to wait for things to normalize. Very strange response. How can they allow drones to be sold in US by Adorama and B&H knowing full well they can't service them?

Glad you finally called DJI USA, as I recommended, to get it from the horse's mouth.
DJI is not "allowing" drones to be sold in the U.S.. They are not currently selling any DJI drones in the U.S..Forget B&H. They have never received any inventory. Adorama is supposedly sourcing their DJI inventory from DJI Canada, and DJI USA is helping facilitate the DJI Canada warranty, but cannot currently reliably get refurb units from DJI Canada. Hence, the response you received.