Since I was answering the OPs question I didn't go into great detail and derail his discussion, but you and a couple of others seemed to not care? I am a 57 year old industrial electrician. I am pretty good at writing detailed reports!
My first contact with Customer support i explained the issue in detail. I explained i had tried different cables, batteries, location, SDcard, camera settings. I sent name, address, phone number, and serial number, date of purchase. And that I also own a
PRO 2 and all the cables, batteries, locations i tried work on the
PRO 2?
On the 3rd day I receive an email asking all the questions already answered in the original contact. They asked about cables, tablet, location, SDcard, erc? I wasn't a duck and politely answered all the questions again. Guess what happened on the third email? Yes, same questions!
Again I answered all the redundant questions, each time explaining I also own a
PRO 2 using all the same equipment without the issue. Finally I receive a phone call. The customer support person apologized for the redundant questions and asked for the screen shot video. I don't have a problem with sending video. My problem was dragging it out an additional 3 days repeating the same questions!! After sending the video I received another email asking for it to be returned for warranty repair.
I never asked anyone to read my mind nor did I ask a technician to fly out. It would be nice if they read the information they requested the first 2 times. I would like to thank you and the couple of subsequent posters for such a warm welcome. I hope you don't have to deal with the frustration of DJI customer support of have issues with your product(s)!