I remember many years ago when I had the Mavic Pro 1, the DJI tech and support was absolutely horrendous. Passed back and fourth between rep after rep after rep after rep. Constant followups from me, no call or email backs from them. Well I would have thought that they have improved over the years.
Owning a Mavic Air 2 now, I contacted them 2 weeks ago to have a cable replaced and to have a new one sent to me. They said they would send me a confirmation email once it goes through that same day. Nothing. Waited a week nothing. So the next week I get back in touch and the rep says that the supervisor has to confirm and look over the order first. Okay sure but it takes this long to look over an order for a cable replacement? The rep promised I would get an email real soon as he will talk with his supervisor. 2 days later and still no email.
I purchased DJI refresh and I'm wishing I hadn't given them my money for the extra care when it's clearly non existent. Not even companies overseas who you buy 99 cent items from have worse customer support. This much work and runaround for a cable replacement, I couldn't even bare to imagine what it would be like to get a drone replacement from them through refresh! My god, absolutely atrocious support. I find it very hard to believe these are humans working their departments and not AI bots.
Owning a Mavic Air 2 now, I contacted them 2 weeks ago to have a cable replaced and to have a new one sent to me. They said they would send me a confirmation email once it goes through that same day. Nothing. Waited a week nothing. So the next week I get back in touch and the rep says that the supervisor has to confirm and look over the order first. Okay sure but it takes this long to look over an order for a cable replacement? The rep promised I would get an email real soon as he will talk with his supervisor. 2 days later and still no email.
I purchased DJI refresh and I'm wishing I hadn't given them my money for the extra care when it's clearly non existent. Not even companies overseas who you buy 99 cent items from have worse customer support. This much work and runaround for a cable replacement, I couldn't even bare to imagine what it would be like to get a drone replacement from them through refresh! My god, absolutely atrocious support. I find it very hard to believe these are humans working their departments and not AI bots.
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