I Killed My Lovely Bird - Looking for Info to Expedite Refresh Return

[Superdaddy]

Thinking this was not the best forum, I re-created the full post in the General Forum. I can't seem to find how to take down my post. So I will leave it with this:

I crashed my Mavic. DJI's instructions regarding what to send to get a Refresh replacement seem contradictory. What should I send to DJI? Of course the body and the gimbal (now hanging from what looks like threads), but what about the controller, the battery, the props? Any other tips to expedite return?

 

[ChrissTea]

DJI Care Refresh - supported aircraft, scenarios, service process, FAQ and terms of service
V. Replacement process there is your answer

 

[Lou]

"If you purchase DJI Care Refresh (Mavic Pro/Spark), send the aircraft, gimbal, camera and propellers. In order to shorten logistics time, please do not send back the battery if it works well. "

 

[PDXteriors]

You'll be waiting at least a month or so. Refresh service is awful.