Yesterday, before the 48 hour deadline had passed, I got on the DJI website to get the "Care Refresh' package for my Mavic Air 2. I filled out the form and submitted it. The credit card was declined. I've had that card for 38 years. I tried again with 2 other cards. All were declined. DJI wanted further verification from the banks. It was too late yesterday to call the banks so I was going to call one of them this morning. The first thing I did (as usual) was to read my email. There was a note from from the first bank I tried to use yesterday asking if I had tried to make a purchase from DJI and I replied that I had. The note also said that I should try again and the purchase should go through. So, I tried again. I went to DJI's website and started to fill out the form again. I was blocked. It said I could not fill out the form and get coverage since I had waited past the 48 hour deadline. Next I went to the area where people go if they waited too long. The requirements there were beyond belief. I read all the stuff there and watched the required video about what they wanted and decided '****' that. I opened the 'chat' window and had to get transferred since I was in maintenance area. Finally got to tell my story to Vic and he said he would pass my problem on and I should get email back in 1-2 days. I'm beginning to wish I had gotten a skateboard, even at my age.